Junior Customer Success Manager

Summary

Join Front Row's Business Intelligence team as a Junior Customer Success Manager and play a key role in ensuring client success with our Catapult BI platform. You will be the primary point of contact for clients, providing support, onboarding, and training. Collaborate with internal teams to enhance client satisfaction and identify platform improvement opportunities. This role requires strong communication skills in German and English, a relevant degree, and a basic understanding of SaaS products. We offer a dynamic work environment, professional development opportunities, flexible work arrangements, and a comprehensive benefits package.

Requirements

• Have a degree or training in business administration, marketing, IT, communication sciences, or a related field
• Clearly and effectively convey complex topics in German and English
• Understand customer needs and prioritize their success
• Proactively identify challenges and develop effective solutions
• Handle stressful situations and manage multiple priorities with a positive attitude
• Be comfortable with change and quick to adjust to new situations
• Have a basic grasp of SaaS products and cloud-based software to provide customer support

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries and challenges related to our Catapult SaaS solution
• Assist in the onboarding process, ensuring clients are well-versed in utilizing Catapult’s features to meet their business objectives
• Work closely with internal teams, including sales, product development, and BI consultants, to enhance client satisfaction and retention
• Collect and analyze client feedback to identify opportunities for platform improvements and additional training needs
• Maintain clear and effective communication with clients in both German and English
• Use CRM and project management tools (such as HubSpot, Office Workspace, and Asana) to track client interactions and manage tasks efficiently

Preferred Qualifications

• Have familiarity with business intelligence platforms, such as Catapult
• Have experience with HubSpot, Office Workspace, and Asana

Benefits

• Gain insights into a variety of businesses, from traditional German brands to fast-moving online pure players, working on exciting projects that shape the future of e-commerce
• Take ownership of your own projects, grow professionally, and continuously develop your strengths with the Gallup StrengthsFinder – backed by an unlimited learning budget
• Be part of a company where diversity and inclusion aren’t just values on paper but the foundation of our success. With over 30 nationalities, we thrive in a truly international environment
• Collaborate with clients as trusted partners, working at eye level, and embracing a no-bullshit attitude – because we know what we’re doing and take pride in being thought leaders in our field
• Have the flexibility to design your work-life balance with remote work options, flexible working hours, and the freedom to choose between 20 to 40 days of vacation per year
• Work from abroad once a year at our Sunshine Office, combining productivity with inspiration from new surroundings
• Enjoy regular afterworks, unforgettable team getaways, and a company culture where we genuinely enjoy working together – and it shows!
• Benefit from a modern office in the heart of Hamburg, bike leasing, an attractive pension plan, and the HVV-Deutschland Ticket to get you where you need to be
• Have access to mental wellbeing support through OpenUp, a lunch allowance, and much more - because we care about your health and happiness