Junior Customer Success Manager

Summary

Join Breakthrough, a health-tech company supporting private practice growth, as a Junior Customer Success Manager. This remote role involves managing a portfolio of mid-tier clients, guiding them through onboarding, adoption, and renewal. You will ensure client success with the platform, helping them attract more patients and grow their businesses. This is a great opportunity to develop skills, build client relationships, and advance within a supportive team. Prior experience in a private practice physical therapy or chiropractic setting is a significant advantage. The role offers a competitive salary, remote work flexibility, and comprehensive benefits.

Requirements

• 1+ years of experience in customer-facing roles (Customer Success, Account Management, Support, or similar)
• Proven ability to build and optimize processes
• Strong organizational and problem-solving skills
• A proactive attitude, eager to learn and grow within the role

Responsibilities

• Manage a book of business, ensuring retention, adoption, and customer satisfaction
• Monitor program adoption, proactively engaging customers who need support
• Maintain clear, proactive communication with accounts
• Lead renewal conversations, addressing objections and driving retention
• Oversee customer onboarding, ensuring a smooth transition onto our platform

Preferred Qualifications

• Exposure to or experience with Facebook marketing is a plus
• Experience with Salesforce, Asana, and/or similar customer success tools
• Experience working in a private practice physical therapy or chiropractic setting
• Have a proactive, 'customer-first' mindset
• Love solving problems and helping customers achieve their goals
• Can manage multiple priorities and stay highly organized
• Have strong interpersonal skills and enjoy building trust and rapport
• Communicate clearly, concisely, and confidently in all interactions
• Are comfortable navigating challenging conversations with a solutions-driven mindset

Benefits

• Fully remote – Work from anywhere!
• Unlimited PTO
• Comprehensive benefits – Medical, Dental, Vision, and 401(k) with match
• Work-life balance – We care about your success inside and outside of work