Legatics is hiring a
Junior Customer Success Manager, United Kingdom

Summary

The job is for a Junior Customer Success Manager at Legatics, a leading legal tech scale-up. The role involves account management of customers, customer success, training, solutions consultancy, and support. The ideal candidate has a background in legal technology and should be passionate about driving successful customer outcomes.

Requirements

• 1-2 years in a Customer Success or comparable role
• Strong empathy for customers and passion for revenue and growth
• A commitment to develop a deep understanding of legal technology
• A willingness to engage with and present to senior stakeholders in law firms
• High standards of integrity and trust
• Self-motivated and willing to work independently where required to complete projects successfully
• Developing strong communication, listening, presentation, and negotiation skills
• Enthusiasm and willingness to learn in order to perform the above in a dynamic and rapidly changing scale-up environment
• A right to work in the UK (unfortunately, we are not in a position to support visa sponsorship at this stage)

Responsibilities

• Maintain a deep understanding of the product and use cases to ensure customers are using the software to its fullest and receive the absolute most value out of the Legatics platform at any given stage
• Create and deliver high impact user training, using a variety of formats - e.g. online, classroom, workshop, interactive
• Build, advise and collaborate with customers on solutions to meet a variety of use cases
• Support our prospect customer through Proof of Concepts and Pilots through to live customers
• Manage a broad portfolio of customers in a personalised way, by reaching out for feedback and providing product education assistance as part of the user journey
• Create and deliver success plans and success reviews with your customers to optimise their usage of Legatics and constantly drive value
• Coordinate with the engagement team to ensure we are capturing customer stories that lead to referrals, testimonials and case studies
• Maintain accurate customer information in relevant systems and trackers with key details relating to our customers’ use of Legatics
• Assist in gathering testimonials and case studies from customers to be used for marketing and business development purposes
• Contribute to marketing materials such as white papers and presentations on an ad hoc basis
• Represent Legatics at Industry events and conferences
• Build brand loyalty by being personable, proactive and supporting in all customer interactions
• Work closely with the account management team to identify customer risks and opportunities by monitoring usage

Benefits

• 25 days holiday per year (plus public holidays)
• Early Finish Fridays - on the last Friday of every month, we finish at lunchtime!
• Pension with NEST
• Personal Learning & Development budget
• Access to Mental healthcare for you and your immediate family
• Enhanced parental leave policies so you can spend more time with your family
• Lots of opportunities for accelerated professional development and career progression
• Work alongside a supportive and talented team with the opportunity to grow one of the world’s leading LegalTech scale-ups
• A warm, genuinely collaborative culture and an awesome team
• Regular socials