Junior Customer Success Manager

Summary

Join PriceBeam's expanding Customer Success team as a Junior Customer Success Manager and help grow, retain, and upsell accounts with different businesses.

Requirements

• Newly graduated with a Bachelor’s Degree - or equivalent experience
• A high attention to detail and inquisitive
• A self-starter with good time management skills
• Strong written and verbal communication skills
• Ability to work well independently as well as part of a team
• Excellent customer service and organizational skills
• Ability to quickly learn new software features and clearly communicate their value

Responsibilities

• Partnering with internal teams and key customer users to understand client’s sales goals and objectives
• Supporting the team with client campaigns planning, content creation, setup, and activation
• Provide support and guidance on campaign analysis and client engagements, webinars, presentations and reporting
• Assisting with user and account management related tasks and document preparation
• Researching and building a strong understanding of client organizations and providing insights to the wider team
• Learning and providing expertise on PriceBeam’s suite of products