Junior Help Desk Assistant

Summary

The job description is for a Junior Help Desk Assistant position at ManpowerGroup Greece, seeking an individual with experience in customer service and familiarity with ERP systems and Excel. The role involves handling customer inquiries via phone and remote support, troubleshooting issues, managing calls through CRM, and communicating with customers to ensure their needs are met effectively.

Requirements

• Graduate of a Computer Science, Business, or related field
• Previous experience in a Helpdesk or Customer Care role is preferred
• Proficiency with MS Office programs
• Good communication skills

Responsibilities

• Provide customer support via phone and remote access for technical issues
• Diagnose and resolve customer issues, ensuring smooth handling of requests
• Manage and track calls through CRM system
• Communicate with customers to ensure their needs are met effectively

Benefits

• Competitive compensation package
• Ongoing training and support for professional development
• Opportunities for career advancement in a dynamic environment