Junior Implementation Consultant

Summary

Join Uberall as an Implementation Consultant and become the primary point of contact for delivering our SaaS solution to international clients and resellers. You will onboard, train, and provide product information to partners, ensuring successful technical implementation and long-term customer success. This role requires strong technical skills, customer-facing experience, and collaboration with internal teams. You will be responsible for addressing customer challenges, escalating issues, and contributing to process improvements. Uberall offers a competitive compensation and benefits package, including flexible work arrangements, professional development opportunities, and a supportive team environment.

Requirements

• Be fluent in English AND French or German
• Have relevant professional experience at a B2B software company in relation to a product requiring explanation, preferably in the areas of digital marketing, e-commerce or IT
• Have experience in an Implementation/Onboarding Specialist role or similar, familiar with the technical requirements for delivering a SaaS solution to international customers
• Have customer-facing experience, focus on increasing customer satisfaction and reducing customer churn through technical solutions
• Enjoy training, assisting and solving problems with great solutions
• Use all resources available to analyse something from a different angle and strive for your customers adoption and success
• Have strong business acumen, be familiar with the Sales cycle and understand the stakes of our customers
• Be able to quickly familiarise yourself with new and complex technology
• Prioritise and organise yourself to have your portfolio under control
• Have worked with ticketing and CRM systems in the past (e.g. Jira, Salesforce)
• Be tech-savvy (backend & API) and have experience with large datasets (Excel (advanced), SQL) and reporting tools (JIRA, Salesforce)

Responsibilities

• Be responsible for the implementation of our solution and the onboarding of our customers
• Ensure a smooth implementation, to increase early adoption and drive a successful collaboration between Uberall and our customers
• Deliver an onboarding plan in accordance with the customer’s roadmap, by coordinating and collaborating closely with the teams involved in the process (Pre-Sales, Sales, Customer Success, Product…)
• Assess, understand and offer the best resolution to any challenge our customers wish to overcome
• Be responsible for escalating misalignments identified throughout the onboarding via the appropriate internal channels (e.g. Jira, Salesforce)
• Your expertise about the directories we are working with (Google, Facebook…) will be a reliable asset to guide our customers towards success
• Become familiar with our processes and support the rest of the Customer Operations department in their efforts to constantly develop and improve our Product knowledge, internally and externally
• Work on individual projects and bring your suggestions to the front when it comes to process improvements and optimization
• Strive for constantly enriching the available documentation, internally and externally

Preferred Qualifications

• Have experience with management of Google Business Profile or Facebook Business Manager
• Have experience working in an international team
• Be open to new ideas and approaches
• Be able to work independently and be comfortable working remotely

Benefits

• A mission with meaning and purpose
• A truly human culture
• Flexibility to fit your lifestyle
• Competitive pay & perks
• Long-term incentive program through VSOP/ESOP
• Events and alignment sessions
• Generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location
• Structured onboarding
• Development dialogues, live workshops on topics like resilience and feedback, and a Leadership Academy
• Learning grant program
• Top-of-the-line tech