Junior IT Support Specialist

Summary

Join Touch Support, a US-based company, as a Junior IT Support Specialist and work remotely from the Philippines. This entry-level position offers comprehensive training and a clear promotional path. Responsibilities include resolving customer inquiries via various channels, assisting with onboarding, and advocating for customer needs. Requirements include excellent English communication, a high school degree, and a passion for problem-solving and helping others. The company provides a supportive work-from-home environment, paid certifications, and opportunities for career advancement.

Requirements

• Excellent communication skills in the English language
• High school degree
• Interest in developing a career in Linux system administration, Windows system administration, or troubleshooting technical and software issues with virtual Windows workstations
• Solution-oriented mindset and passion for resolving problems
• Passion for working with people and helping them to get their stuff work
• Readiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company
• Ability to work in shifts in your local time (morning and night shift)

Responsibilities

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
• Assist in onboarding, educating, and supporting our customers through their journey
• Help and guide our customers with technical and billing-related questions
• Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
• Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience

Benefits

• Work from home
• Learning from scratch
• The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career
• You will be able to further your development with valuable certifications paid for by the company
• Great teamwork environment!