SupportNinja is hiring a
Junior Marketing Automation Specialist, Philippines

Summary

The job is for a Junior Marketing Automation Specialist (Marketo) at SupportNinja. The role involves managing the Marketo platform, setting up and managing email marketing campaigns, conducting quality assurance, and collaborating with cross-functional teams. The ideal candidate has a Bachelor's degree in Marketing, Business Administration, Information Technology, or a related field, proficiency with marketing automation tools and CRM systems, at least 1 year of experience in a marketing/Marketo specialist role, strong analytical skills, knowledge of email marketing, lead nurturing, and digital marketing strategies, and excellent communication skills.

Requirements

• Bachelor's degree in Marketing, Business Administration, Information Technology, or a related field
• Proficiency with marketing automation tools and CRM systems (e.g., Marketo, Salesforce CRM)
• At least 1 year proven experience in a marketing/Marketo specialist role, ideally in a B2B environment
• Strong analytical skills and familiarity with data analysis tools (e.g., Salesforce, Microsoft Power BI)
• Proficient with MS Excel
• Knowledge of email marketing, lead nurturing, and digital marketing strategies
• Familiarity with SaaS renewal operations, digital technology product lines
• Outstanding communication, both written and verbal
• Ability to collaborate effectively with both technical and non-technical teams
• Analytical mindset with the ability to assess business needs and customer personas
• Strong organizational skills and the ability to prioritize and manage multiple programs, campaigns, or initiatives
• A proactive approach to problem-solving and conflict resolution, with a focus on customer satisfaction
• Ability to work collaboratively with cross-functional teams, including sales, operations, and customer success
• Knowledge of industry trends and best Marketo management practices
• Self-motivated and results-oriented, with a strong sense of ownership and accountability
• Ability to adapt to a fast-paced, evolving environment and manage competing priorities effectively

Responsibilities

• Support the day-to-day tactical marketing operation standpoint, basic reporting, ad-hoc reporting, developing strategy, performing upkeep on the Marketo platform, etc
• Marketo Administration/Program Management: Support day-to-day management of the Marketo platform, including creating and updating programs, campaigns, traffic managers, and flow
• Set up and manage email marketing campaigns to prospects, including segmentation, scheduling, and tracking
• Quality Assurance: Conduct thorough testing of emails, landing pages, and forms to ensure functionality and deliverability
• Day-to-Day Tactical Tasks: Program/Campaign Building and QA, Event/Webinar/Lead list imports, Email segmentation/construction and Testing and QA for prospects, Marketo Webinar Construction
• Collaborate with the various cross-functional teams to develop and execute marketing operations strategy

Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space (for onsite employees)
• Free lunch provided daily (for onsite employees)