Junior Product Business Analyst

Summary

Join Vonage as a Junior Product Business Analyst and contribute to the innovation of cloud communications for businesses globally. This role focuses on data-driven insights, performance metrics, and enhancing product decision-making. You will be responsible for building and supporting performance metrics, providing product insights and roadmap support, creating and maintaining product dashboards, guiding Product Managers on self-service analytics, collaborating cross-functionally, conducting augmented analysis, handling ad-hoc analysis requests, and ensuring scalable data infrastructure. This position requires a Bachelor's degree in a related field, previous experience as a Product or Business Analyst, strong technical expertise in data manipulation and analysis, and excellent communication and collaboration skills.

Requirements

• Bachelor’s degree in Business, Data Analytics, Computer Science, or a related field
• Previous experience as a Product Analyst, Business Analyst or in a similar role
• Skilled in working with complex, high-volume, multi-dimensional products
• Experience working with large datasets from multiple services and sources
• Proficiency with SQL and advanced SQL techniques for data manipulation and analysis
• Experience creating dashboards for other users using tools like Tableau or similar (Qlik, PowerBI)
• Experience working with BI teams and tools like Amplitude Adobe Customer Journey Analytics, Snowflake, Salesforce and other platforms
• Experience in building automated metric pipelines and enabling self-service analytics solutions that empower stakeholders to access and explore data independently
• Strong communication and presentation skills, with the ability to link data insights to business outcomes clearly and effectively
• Strong collaboration skills, working cross-functionally with Product Managers, Engineering, Finance and BI teams
• Ability to identify trends, opportunities, and issues to advise on product roadmap decisions
• Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights
• Ability to manage competing priorities and deliver results in a fast-paced, dynamic environment

Responsibilities

• Build and Support Performance Metrics: Develop and maintain performance metrics at the product level for both existing and new products, ensuring alignment with key business objectives
• Product Insights and Roadmap Support: Manipulate and transform data to generate actionable insights, advising on product roadmap development by identifying successes and flagging potential issues
• Product Dashboards: Build, maintain, and continuously improve product dashboards to visualize performance and opportunities. Engage with Product Managers to understand their needs and tailor dashboard functionality accordingly
• Self-Sufficiency in Analytics: Guide Product Managers on how to self-source analytics, helping them navigate tools and facilitating their data requirements
• Cross-Functional Collaboration: Work closely with Product Managers, Engineering, and Business Intelligence teams to ensure data needs are considered during product development, guiding decisions related to data capture and usability
• Augmented Analysis: Leverage various data sources—customer research, competitor analysis, and market performance—to enhance the quality of recommendations and drive comprehensive insights
• Ad-Hoc Analysis: Support urgent data inquiries and unique analysis requests to aid decision-making across the product team
• Data Infrastructure: Collaborate with BI teams and work with tools like Amplitude, Snowflake, and other platforms to ensure scalable data infrastructure that supports analytics and reporting needs

Preferred Qualifications

Knowledge of the CCaaS, UCaaS, and AI product landscape, including cloud technologies, APIs, integrations, and data flows