Junior Renewal Account Manager

Summary

Join Accela as a Jr. Renewal Account Manager and manage customer renewals by coordinating with Sales management, Customer Success, Finance, and Legal. Establish strong customer relationships, drive customer satisfaction, and document and close annual renewals. Manage order creation in NetSuite and ensure accurate booking entry before passing to Finance. Lead renewal contract negotiations, understand and apply Accela sales processes and policies, and assist with cross-sell/upsell opportunities. Collaborate with Sales and Customer Success to drive customer satisfaction and meet or exceed renewal quotas. This role requires strong organizational and analytical skills, excellent communication skills, and experience with Salesforce, CPQ tools, NetSuite, MS Excel, and MS PowerPoint.

Requirements

• 2+ years of experience in renewals account management preferably in high-tech industry
• Bachelor’s Degree in Business Administration, Finance or related field
• Solid understanding of sales processes and methodologies
• Strong organizational skills with ability to manage multiple projects
• Excellent analytical skills with strong attention to detail
• Excellent written and verbal communication skills
• Experience working in an entrepreneurial, fast-changing environment that requires strategic thinking, resourcefulness, results-oriented decision making and commitment to excellence
• Demonstrated experience with collaboration between Sales, Customer Success, Finance and Legal to help drive customer renewals to closure
• Must be familiar with Salesforce.com, CPQ tools, NetSuite, MS Excel, and MS PowerPoint

Responsibilities

• Engage with customers and partners to renew subscription and support revenues
• Lead renewal contract negotiations and achieve on-time contract booking
• Understand and apply Accela sales processes and policies
• Learn to build quotes and update customer data in Salesforce
• Assist cross sell / upsell opportunities and work with field sales team to generate incremental revenue
• Contribute to forecast and drive deals to close in committed timeframe
• Collaborate with Sales and Customer Success to drive customer satisfaction
• Meet or exceed renewal quotas
• Train to book orders in NetSuite in a timely manner

Benefits

• Medical, dental, and vision plans
• Family planning benefits
• 401(k) retirement savings plan with company match
• Health savings account with company contributions
• Flexible spending account
• Life, accident, and disability coverage
• Business travel insurance
• Employee assistance programs
• Other well-being benefits