Junior Sales Engineer

Summary

Join Helium Mobile's growing team as a Junior Sales Engineer, contributing to the advancement of decentralized wireless solutions. Collaborate with sales and engineering teams to provide technical support, engage directly with customers to assess their needs and support deployments, and assist in designing Wi-Fi solutions. You will perform basic scripting, troubleshoot wireless networking issues, and document customer requirements. This role demands a solid technical foundation, excellent communication skills, and a customer-first mindset. Helium Mobile offers hands-on experience with cutting-edge technologies, career development opportunities, and a collaborative team environment.

Requirements

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, Networking, or related field; or equivalent hands-on experience
• Understanding of 802.11 Wi-Fi standards, RF fundamentals, and common wireless troubleshooting methods
• Basic experience with scripting languages such as Python, Bash, or similar
• Familiarity with networking fundamentals (IP addressing, VLANs, DHCP, DNS, Passpoint/Hotspot 2.0 etc.)
• Strong communication skills with the ability to explain technical concepts to non-technical audiences
• Customer-first mindset and problem-solving attitude
• Willingness to learn and grow in a fast-paced, technology-driven environment

Responsibilities

• Collaborate with sales and senior engineering teams to provide technical support during the pre-sales and post sales process
• Engage directly with customers to assess needs, answer technical questions, and support deployment of wireless networking solutions
• Assist in designing Wi-Fi solutions using tools and site survey data to ensure optimal performance
• Perform basic scripting (e.g., Python, Bash) to automate tasks, analyze logs, or customize configurations
• Troubleshoot wireless networking issues on-site or remotely and provide technical recommendations
• Document customer requirements, deployment plans, and model usage for potential deployments
• Stay up to date with emerging Wi-Fi standards, wireless technologies, and product updates, and the Helium Network rules/governance

Preferred Qualifications

• Experience with wireless site survey tools (e.g., Ekahau, NetSpot, or similar)
• Basic knowledge of wireless controllers, access points, and cloud-managed networking platforms
• Experience in customer-facing roles or technical support

Benefits

• Hands-on experience with cutting-edge wireless networking technologies
• Career development opportunities and mentorship from experienced engineers
• A collaborative team environment where your contributions matter
• Competitive salary and benefits package
• 100% covered premiums (medical, dental, vision) for you and all dependents
• Flexible time off, vacation stipend, wellness stipend, and access to retirement plans