Junior Sales Operations Associate

Summary

Join Experian as a Jr. Sales Ops Associate and contribute to a dynamic team focused on providing exceptional customer service in the insurance industry. You will be responsible for generating accurate insurance quotes, managing customer accounts, and maintaining data integrity. This role requires strong customer interaction skills, proficiency in data entry, and a detail-oriented approach. The ideal candidate possesses experience in the insurance industry and excellent communication skills. Experian offers a comprehensive benefits package, including health insurance, paid time off, and flexible work arrangements.

Requirements

• 2 years of experience in data entry and backoffice skills
• Exceptional customer service, combined with a friendly and enthusiastic demeanor
• Excel in managing competing demands, utilizing time wisely, and quickly adapting to new tasks while maintaining high-quality results in all areas
• Pay close attention to the small aspects of a task or situation
• Reliable internet connection and a quiet, distraction-free workspace for remote work
• High School diploma
• B2 or C1 CEFR English communication skills or similar English language level
• Experience in the insurance industry
• Schedule availability between 5am to 9pm with weekend schedules that can range from Sat-Wed; Wed-Sun; etc
• Good PC knowledge
• Customer service abilities, with excellent chat and phone communication skills, ensuring a professional and positive experience
• Ability to break down complex problems into manageable components, identifying patterns, trends, and insights that others might overlook

Responsibilities

• Engage with customers through chats, text, voice, and emails
• Maintain the integrity of the database by ensuring data quality and accuracy
• Work with and understand offerings of over 20 insurance carriers to quote policies for auto, home, renters, etc
• Follow SOPs to produce customer insurance quotes based on profile details
• Run insurance history reports to ensure proper rating
• Publish and send finalized rates to customers
• Manage existing customer accounts for personal insurance policies through email, text, and chat
• Thrive in a team-oriented environment that encourages collaboration and fun
• Be open to changes and updates in procedures
• Understand and work with offerings from over 20 insurance carriers to quote policies for auto, home, renters, and more
• Follow standard operating procedures (SOPs) to generate accurate customer insurance quotes based on profile details
• Run insurance history reports to ensure proper rating and compliance
• Ensure the integrity and accuracy of customer data within the database
• Publish and send finalized rates to customers promptly

Benefits

• Medical, life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program