Sales Operations Manager

Summary

Join Alma, a mission-driven company simplifying access to affordable mental health care, as their Sales Operations Manager. You will play a pivotal role in building, maintaining, and optimizing sales systems and processes to support company growth. This position requires collaboration with cross-functional teams, including Marketing, Operations, and Finance. As a hands-on individual contributor, you will lead and delegate tasks, manage sales tools, and implement strategies to improve revenue generation. You will analyze sales data, identify opportunities for process improvement, and partner with sales leadership to optimize the sales process. Alma offers a remote-first work environment and a comprehensive benefits package.

Requirements

• Have 4-6 years of experience in sales/revenue operations, business operations, consulting, or project management experience, and 1-2 years of people management experience
• Have operated as the sole owner of the tech stack in a fast paced startup environment
• Approach work with intellectual curiosity, collaboration, and proactivity
• Have experience owning vendor relationships
• Have proven success in implementing sales strategies that optimize revenue generation processes
• Be a problem solver who can break down complex challenges into solvable parts, craft compelling solutions, and drive meaningful results with clarity and precision
• Have expertise in revenue tools (e.g. Salesforce, Marketo, Salesloft preferred) that enable you to design, troubleshoot, and implement complex revenue processes, automations
• Be up-to-date with industry best practices and emerging trends in revenue operations
• Be highly organized and detail oriented with exceptional project management skills
• Specialize in designing, improving, and implementing operational processes

Responsibilities

• Lead and delegate across the Sales Operations team as well as be a hands-on individual contributor. Over time, you may be expected to manage a small team of junior to mid-level Sales Operations team members
• Oversee the management and optimization of the Customer Relationship Management (CRM), other sales tools, and associated integrations
• Work with and influence cross-functional teams including Marketing, Success, Finance, to implement strategies to improve revenue generation
• Lead projects from ideation to execution to improve the revenue processes
• Implement tools and enable integrations that support revenue teams
• Ensure accurate and up-to-date data, providing the foundation for effective growth strategies
• Analyze sales performance data to identify trends, challenges, and opportunities; provide actionable insights that support decision-making
• Partner with Sales leadership to identify opportunities to simplify the sales process through optimization and automation
• Own operational tasks to enable growth processes and support end users for sales tools matters

Benefits

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
• Flexible PTO