Identiv is hiring a
Junior Sales Specialist

Summary

Join us at Identiv, a leading IoT innovation company, as we shape the future of technology. As a Junior Sales Specialist, you will deliver exceptional customer service, collaborate with cross-functional teams, and drive operational excellence.

Requirements

• High school diploma or equivalent required
• Previous Customer Service or Sales Support experience preferred
• Excellent verbal and written communication skills to interact effectively with customers, sales teams, and internal stakeholders
• Strong customer service orientation with a passion for building relationships and promoting customer loyalty
• Ability to analyze customer data, identify patterns, and make data-driven recommendations for enhancing the customer experience
• Experience in project management, with the ability to handle multiple tasks, prioritize effectively, and meet deadlines
• Basic technical knowledge and proficiency in using CRM software, helpdesk systems, and other customer support tools
• A team player mindset with the ability to collaborate effectively with cross-functional teams and support colleagues

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information to ensure a positive customer experience
• Act as the bridge between Sales, Customer Support, and the Factory, fostering collaboration and ensuring seamless communication
• Support the Sales Team throughout the sales cycle, providing knowledgeable assistance and maintaining a deep understanding of products and services
• Analyze customer data to identify trends, preferences, and areas for improvement, contributing to an enhanced customer experience
• Oversee the entire support process, from initial contact to issue resolution, ensuring a smooth and efficient customer support experience
• Develop healthy customer relationships by enhancing their knowledge of products and services, acting as a trusted advisor, and promoting transparency
• Evaluate and analyze customer needs to provide tailored solutions and personalized support
• Provide comprehensive support to customers, assisting them in resolving their issues promptly and effectively
• Take a proactive approach by supplying customers with relevant product-related documents to prevent potential issues and ensure a seamless experience with our products
• Manage project activities overseeing the distribution and collection of customer questionnaires, coordinating with various teams to gather information, creating and updating FAQs, and organizing data in customer folders for future reference and utilization
• Onboard new clients effectively, providing guidance, training, and support to ensure a seamless transition and promote customer loyalty
• Act as a customer advocate within the organization, representing customer interests and advocating for their needs
• Promote customer loyalty through proactive communication, problem-solving, and delivering exceptional service that exceeds expectations
• Manage projects related to customer support and service improvement initiatives, collaborating with cross-functional teams to achieve objectives

Benefits

Equal Opportunity Employer