Junior Salesforce Administrator

Summary

Join our team and become our Junior Salesforce Administrator! You will work alongside our Salesforce Administrator/Developer to ensure we maximize Salesforce's benefits and design top-tier applications. Your responsibilities will include supporting users in Salesforce and integrated tools, troubleshooting errors, optimizing use, managing permissions, and creating custom automations. This role requires a Salesforce Certified Administrator certification, 1+ years of Salesforce experience, experience developing customer-facing interfaces, and knowledge of various Salesforce platforms. You should be a self-learner and a collaborative team player.

Requirements

• Salesforce Certified Administrator
• 1+ years of experience working in a Salesforce environment
• Experience developing customer-facing interfaces
• Knowledge of Salesforce platforms, including Sales Cloud, Service Cloud, Knowledge Center, and Community
• Self-learner and not afraid of working closely with team members to ensure workflows and tools support front-line team members

Responsibilities

• Maintain Salesforce as the source of truth for customer and sales data
• Manage Salesforce roles, profiles, sharing rules, and groups
• Provide ongoing user support for Salesforce and its integrated 3rd party tools (such as Gong, Groove, Pardot)
• Maintain and update Salesforce data including importing, exporting, and mass updating data
• Create and maintain fields, views, campaigns and other salesforce.com apps and functions
• Create and maintain metrics reports and dashboards
• Maintain, enhance, and create automations using workflow rules, process builder and flows