Senior Business Operations Manager

Summary

Join AffiniPay as a Business Operations Manager and leverage your expertise in business strategy, data analysis, and process transformation to empower our go-to-market teams. Collaborate with Marketing, Sales, and Post-Sales teams to identify challenges, craft roadmaps, and implement impactful solutions. Partner with various operational teams to ensure the availability of necessary tools, processes, and insights. Oversee business operations initiatives, solve problems creatively, and scale systems for efficiency. Coach junior resources and collaborate with organizational leaders to deliver measurable value. Manage vendor relationships and budgets as needed. This role demands strong analytical skills, experience with Salesforce and other relevant technologies, and a passion for driving revenue growth.

Requirements

• 4-5+ years experience in revenue operations, business operations, management consulting, or other relevant field
• Deep experience and expertise in Salesforce, including process and dashboard design
• Love for data and analytics, including a strong understanding of sales and marketing metrics and the ability to translate insights into revenue-focused recommendations
• Ability to turn business requirements into reality, designing robust, intelligent, and scalable solutions with the right blend of declarative and custom development
• Experience scaling go-to-market operations and demonstrated ability to define, refine, and implement go-to-market processes, procedures, and policies
• Ability to go deep on problems and communicate credibly with both technical and non-technical stakeholders
• Post-secondary education in computer science, business administration, or relevant discipline
• Meticulous organization, detail orientation, and task-driven nature
• Natural curiosity, proactive mindset, and the tenacity to challenge the status quo
• Enthusiasm to learn a new, complex domain and the humility to ask for help when needed
• Team player that is willing to step in for team members that need help
• Strong deductive reasoning skills with the ability to communicate clearly and concisely to explain processes and resolve issues

Responsibilities

• Collaborate across go-to-market teams to understand the challenges we face, identify the most impactful opportunities, and craft a roadmap to respond to them
• Act as a catalyst by bringing the right teams and people together, and creating a structure where teams can move efficiently even in ambiguous situations
• Partner with Sales Operations, Sales Enablement, Marketing Operations, Business Systems, and Business Intelligence to ensure the right tools, process, insights, and training are in place to enable strategic initiatives
• Oversee business operations initiatives to ensure the information and support for programs are effectively delivered
• Approach the work without ego and roll up your sleeves to tackle whatever needs to be done
• Use qualitative and quantitative problem solving skills, establishing robust data streams and analytical processes to track and generate insights that substantiate your recommendations that enable responsive activities
• Design, develop, test, and launch solutions across a wide technology stack including Salesforce, Outreach, Marketo, and Workato
• Set and deliver on aggressive deadlines that drive yourself and the team around you to action, identifying and resolving roadblocks along the way
• Own the problem solving and implementation of well-supported and high-impact solutions
• Scale systems, processes, and workflows to ensure all activities in the go-to-market team are streamlined, efficient, and productive
• Coach, support, and mentor junior resources across BizOps and supporting functions
• Partner with teams and leaders across the organization to deliver projects that drive meaningful and measurable value across the organization
• Manage vendor selection, relationships, and budgets when needed
• Other duties as assigned

Preferred Qualifications

• Experience in high-velocity, B2B SaaS sales
• Experience with Workato, Marketo, Outreach, Gong, Intercom, Highspot, and other integrations
• Salesforce certification

Benefits

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
• Have some fur babies? - We offer them insurance too!
• RELAX and enjoy your time away with our flexible paid time off policy!
• We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
• Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
• Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
• Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
• Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
• We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
• D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
• An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups