Senior Manager, Solutions Architecture

Summary

Join TELUS Digital as an Enterprise Applications Solutions Architect and drive innovation in enterprise transformation programs. You will design and implement complex platforms like ServiceNow, SAP, or Salesforce, collaborating with internal and external teams. This pivotal role blends pre-sales, technical leadership, and strategic consulting. Responsibilities include leading discovery sessions, architecting end-to-end solutions, translating business needs into system requirements, and supporting sales efforts. You will also collaborate with cross-functional teams, serve as a trusted advisor, and mentor junior team members. The position requires 7+ years of experience in solution architecture and deep expertise in at least one enterprise platform. A hybrid work model is available with locations in Boston, MA; Charlottesville, VA; Durham, NC; or remote in the U.S.

Requirements

• 7+ years of experience in solution architecture, enterprise applications consulting, or platform implementation
• Deep expertise in one or more enterprise platforms: ServiceNow, SAP (S/4HANA, SuccessFactors, etc.), or Salesforce (Sales, Service, Experience Cloud, etc.)
• Strong grasp of enterprise system design, including workflow automation, data modeling, integrations, and API usage
• Proven ability to lead large-scale implementation and transformation programs
• Experience working with cloud platforms (AWS, Azure, GCP) and modern development practices
• Strong analytical thinking and problem-solving skills applied to enterprise-level challenges
• Excellent communication and presentation skills for both technical and executive audiences
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience

Responsibilities

• Lead discovery sessions to understand client business processes, pain points, and system environments
• Architect end-to-end enterprise solutions using ServiceNow, SAP, or Salesforce (based on area of expertise)
• Translate business needs into detailed system requirements, solution designs, and integration plans
• Support sales efforts by creating compelling proposals, demos, and proof-of-concepts
• Collaborate with cross-functional teams (engineering, product, project management) to ensure alignment and feasibility
• Drive data and systems integration across ERP, CRM, ITSM, HR, and Finance ecosystems
• Serve as a trusted advisor, recommending best practices for platform usage, configuration, and extensibility
• Stay current with platform roadmaps, trends, and emerging capabilities to inform architecture decisions
• Mentor junior consultants and engineers in platform capabilities and enterprise application design

Preferred Qualifications

• Platform certifications (e.g., ServiceNow Certified Implementation Specialist, Salesforce Application Architect, SAP Certified Solution Architect)
• Experience in regulated industries (e.g., telecom, finance, healthcare) and related compliance standards
• Knowledge of agile delivery methods, enterprise change management, and DevOps integration
• Familiarity with middleware, data lakes, and enterprise reporting tools
• Experience migrating from legacy systems (e.g., Siebel, PeopleSoft, Remedy) to cloud-native platforms

Benefits

• Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
• Life & Disability Insurance
• 401K matching
• Flexible paid time off & paid company holidays
• Parental Leave
• Employee Share Purchase Plan
• Employee Assistance Program (EAP)