Junior Servicenow Administrator

Summary

Join BeyondTrust as a Jr. ServiceNow Administrator and contribute to a safer world through our cybersecurity SaaS portfolio. This entry-level role involves administering, configuring, and maintaining the ServiceNow platform, ensuring optimal performance and collaborating with IT teams and stakeholders. You will enhance platform functionalities, troubleshoot issues, and create documentation. This position offers hands-on ServiceNow experience and contributes to our IT service management processes. The ideal candidate possesses 1+ years of IT support or system administration experience and a ServiceNow Certified System Administrator (CSA) certification.

Requirements

• 1+ years of IT support or System administration experience
• ServiceNow Certified System Administrator (CSA) Certification
• Proven ability to troubleshooting problems
• Strong communication and interpersonal skills to work effectively with diverse teams
• Some experience with ServiceNow configuration
• Independent/self-managing individual who requires little guidance
• Collaborative team player

Responsibilities

• Administer and maintain the ServiceNow platform, ensuring its availability, performance, and security
• Configure and customize ServiceNow applications, modules, and workflows to enhance functionality
• Develop and manage ServiceNow integrations with other systems and applications
• Provide user support, including troubleshooting issues and answering questions related to ServiceNow functionalities
• Create and maintain documentation for system configurations, processes, and procedures
• Collaborate with IT teams and stakeholders to gather requirements and deliver ServiceNow solutions
• Monitor system performance and user feedback to identify areas for improvement
• Implement best practices for ServiceNow administration, including upgrade management and change control processes
• Stay current with ServiceNow updates and new features and recommend enhancements to leverage these effectively
• Other tasks as defined by manager

Preferred Qualifications

• Some understanding of ITIL processes and service management best practices
• Any Certified Implementation Specialist (CIS) certification, preferably in ITSM, CSM, ITOM, HRSD, IRM
• Some experience with ServiceNow scripting languages (JavaScript, GlideScript)
• Some understanding of common ServiceNow development methodologies