Support Engineer

Summary

Join Competera, a company building a platform for optimal pricing decisions using AI, as a Support Engineer. This junior-level role focuses on improving service quality through basic system management, monitoring, and first-line technical support. You will handle internal troubleshooting, logging issues, and escalating complex problems. The ideal candidate possesses foundational Linux administration knowledge, experience with monitoring tools like Grafana, and basic cloud console familiarity. This remote-first position offers flexible hours, regular performance reviews, and various benefits including partial medical insurance, paid time off, and training reimbursement.

Requirements

• Basic to intermediate proficiency in Linux/Unix systems
• Familiarity with the command line for day-to-day system administration tasks, including user management, file permissions, and process management
• Experience using Grafana (one of Grafana/Zabbix/Nagios/etc) for monitoring system performance and infrastructure
• Understanding of setting up and managing dashboards to track metrics and log data
• Some practical experience with one of cloud consoles (e.g., AWS, GoogleCloud, Azure) for basic server management tasks
• Ability to configure domains, manage DNS records, and troubleshoot common hosting issues

Responsibilities

• Be primarily responsible for basic system management, monitoring, and first-line technical support for server and infrastructure-related issues
• Provide first-line technical support just to internal, handling basic troubleshooting of server and system-related issues
• Logging, categorizing, and escalating issues as needed to more advanced support teams
• Handling day-to-day support tasks and user requests, providing timely resolutions, and documenting solutions for future reference

Preferred Qualifications

Deeper Kubernetes and container orchestration knowledge

Benefits

• Remote-first ideology: freedom to operate from the home office or any suitable coworking
• Flexible working hours and no time tracking systems on
• Regular performance and compensation reviews
• Recurrent 1-1s and measurable OKRs
• In-depth onboarding with a clear success track
• Competera covers 70% of your training/course fee
• 20 vacation days, 15 days off, and up to one week of paid Christmas holidays
• 20 business days of sick leave
• Partial medical insurance coverage