Junior Systems Administrator

Summary

Join COMPLY's IT Infrastructure Operations team as a Junior Systems Administrator! This role involves managing and maintaining the company's IT infrastructure, ensuring efficient and secure operations. You will troubleshoot issues, implement solutions, and provide technical support. Collaboration with other teams is key to seamless system functionality. The ideal candidate possesses foundational IT knowledge, strong communication skills, and a willingness to learn. COMPLY offers comprehensive benefits, including unlimited PTO, paid bonding leave, and 100% remote work flexibility with a WFH stipend.

Requirements

• Bachelor's degree preferred, preferably in CS or a related field, or equivalent work experience
• Understanding of basics in troubleshooting hardware and software issues
• Foundational Active Directory knowledge
• Okta, or similar, experience
• General networking knowledge, including but not limited to DNS
• Understanding of IT security principles and practices
• Adaptable, willing to be involved in many areas of the company
• Strong attention to detail and willingness to learn
• Excellent communication skills, both verbal and written

Responsibilities

• Install, configure, test, and maintain end-user operating systems, corporate-issued software, and internal system management tools
• Work closely with other team members to monitor production and corporate system performance, identify bottlenecks, and improve efficiency where applicable
• Work with the quality assurance, data engineering, and other internal departments to ensure all facets of corporate or production infrastructure are functioning seamlessly
• Provide basic troubleshooting and support for hardware, software, and network issues, ensuring minimal downtime for employees
• Aid in triaging end-user incidents escalated from our security team in a timely manner
• Assist in maintaining the documentation repository on all existing and new corporate troubleshooting processes
• Participate in regularly scheduled meetings to review the status of technical issues, provide updates, and engage with teammates

Benefits

• Comprehensive benefits
• Unlimited PTO
• Paid bonding leave
• 100% remote work flexibility with a WFH stipend