Improvado is hiring a
Junior Technical Support Analyst
Improvado
π΅ ~$80k-$100k
πRemote - Canada, Argentina
Please let Improvado know you found this job on JobsCollider. Thanks! π
Summary
Join our team as a Technical Support Analyst to help users fix data discrepancies, communicate with customers, and work cross-functionally with various teams. As a rapidly scaling startup, we're proud to partner with globally recognized brands.
Requirements
- 1+ year of experience as a Technical Support Analyst or in a similar role
- Experience with SQL, including an understanding of select queries, filtering, and aggregate queries
- Basic understanding of the Linux terminal
- Advanced or fluent English
- Customer-oriented mindset ready to support clients in various cases
Responsibilities
- Communicate with customers via Helpdesk (Jira) or video calls (Google Meet)
- Identify, research, and escalate customer problems to the appropriate team
- Solve various technical data-related issues using SQL, Kibana, etc
- Document regular cases
- Work cross-functionally with the Customer Success, Product, Analytics, and Engineering Teams
- Be an expert on Improvado products for our customers
Benefits
- Remote-first environment
- Competitive compensation
- Stock options
- Medical, and dental benefits
- 401K plan
- Unlimited PTO
- Paid holidays
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Please let Improvado know you found this job on JobsCollider. Thanks! π