Key Account Manager

Summary

Join Twist Bioscience as a Key Account Manager, focusing on Next Generation Sequencing (NGS) products. You will manage and grow strategic accounts, developing strategic goals and building key customer relationships. Responsibilities include identifying business opportunities, negotiating deals, and maintaining market knowledge. You will also collaborate with the sales team and provide technical support. Success in this role requires strong scientific problem-solving skills, excellent communication, and a proven track record in NGS. The ideal candidate will possess a Master's degree in a relevant field, along with several years of technical experience in NGS.

Requirements

• Demonstrated scientific problem-solving skills
• In-depth understanding of the requirements in industrial applications, enabling them to build strong relationships with key customers, understanding their requirements and being able to propose solutions during on site visits
• Ability to participate with others as a member of the team to ensure that demanding and difficult projects are handled smoothly and cooperatively
• Strong desire to win business and establish long term customer relationships
• Excellent communication skills including verbal, written; as well as presentation/influential skills

Responsibilities

• Prospect and create leads of potential customers, collaborators and partners that will generate revenues from the NGS portfolio
• Generate, drive and secure a continuous deal flow of NGS sales to customers and partners that will lead to high value commercial agreements
• Create contracts outlining the pricing associated with the account based on a number of factors such as sample volume
• Work collaboratively with the Field Application Support (FAS) team to provide technical support for customers when required
• Sell Twist products and effectively close NGS orders and establish collaboration and partnership contracts
• Support, maintain and grow current and newly entered customer relationships, collaborations and partnerships in an alliance management role to foster satisfied, customer-focused development and/or commercial partnerships
• Develop and maintain a roadmap of all potential customer, collaborator and partnerships to maintain a healthy, growing and diversified revenue pipeline
• Work collaboratively with TWIST marketing to create product exposure and build TWIST brand
• Ensure that opportunities are kept up to date in SFDC for senior manager visibility
• Follow regulatory and ISO 13485 requirements

Preferred Qualifications

• Requires a master’s degree in Biology, Molecular Biology, Biochemistry or related field; or the equivalent knowledge and experience
• A PhD degree is desirable
• Requires a minimum of 3-5 years technical experience in the NGS area
• A background in technical sales and support is preferred