Key Account Manager, Mid Market

Summary

Join 360Learning as a Key Account Manager (KAM) and play a crucial role in business growth. Manage a portfolio of 100 accounts (100-2,500 employees), focusing on sales and upselling. Collaborate with Client Success Partners and internal experts to monitor and execute client projects. This role offers opportunities for career advancement to a KAM Large position after 2-3 years. Within the first year, you will take ownership of your portfolio, develop account growth strategies, conduct presentations, and meet sales targets. The role requires strong sales experience, SaaS industry knowledge, and excellent communication skills.

Requirements

• 3+ years of experience in an Account Manager or sales-related function (revenue generation with a portfolio of clients)
• Previous experiences working in the SaaS industry
• Experience in a fast-growing environment such as start-up / scale-up, which requires agility and responsiveness
• Active listening skills and a team player mindset
• Excellent written and verbal communication skills
• Fluent English (US/UK) / B2 level or equivalent (FR)

Responsibilities

• Become a Trello expert and get familiar with our product
• Learn to navigate Convexity, our working environment
• Meet the different teams at 360Learning
• Finalize your onboarding
• Take full ownership of your portfolio of customers
• Map accounts and define an account growth strategy, prioritize your portfolio (tiering)
• Work closely with our Client Success Partners to gather relevant information about our existing clients, in order to generate upselling
• Prepare account reviews with our clients in order to identify areas of development
• Conduct presentations and demonstrations of 360Learning
• Complete the handover of your portfolio and close 30-50 K € of new ARR in your first quarter (depending on start date)
• Ensure accurate reporting of the activity with your coach to optimize the forecast
• Be proactive in order to improve business processes
• Write complex business proposals and conduct business negotiations
• Close 65-85 K€ of new ARR in your second quarter (depending on start date)
• Prepare, anticipate and ensure the renewal of clients’ contracts
• Define action plans to generate upsells
• Manage the entire business relationship with the clients
• Be on track to reach the yearly target

Benefits

• Compensation: Package includes base salary, a variable component and equity 📈
• Benefits/Perks : Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
• Balance: Flexible hours, full remote work possible anywhere in France 🏠