komoot is hiring a
Knowledge Manager, Remote - Germany

Summary

The job is for a remote Knowledge Manager at komoot, responsible for developing and maintaining support documentation, implementing knowledge management strategies, and exploring new tools to enhance processes. The role requires fluency in English and German, 3+ years of experience in knowledge management, and strong writing and editing skills.

Requirements

• Fluency in English and German
• 3+ years of experience in knowledge management, content management, or a related field
• Demonstrated experience in developing and maintaining support documentation or similar knowledge resources
• Managed the localisation of that documentation into different languages
• Good understanding of HTML and CSS for formatting and styling content
• Familiarity with best practices in knowledge management, including taxonomy development and content categorization
• Interest in AI and familiarity with using AI to speed up content production, or with creating content to be read by an AI

Responsibilities

• Develop and maintain support documentation, including FAQs, troubleshooting guides, and best practices
• Regularly update and revise existing content to reflect changes in products, services, or processes
• Implement strategies for capturing and disseminating knowledge within the team
• Conduct audits of support content to ensure accuracy, relevance, and consistency
• Gather feedback from team members and users to identify areas for improvement and address any gaps in knowledge
• Explore and implement new tools or technologies to enhance knowledge management processes and workflows
• Collaborate with Product Managers, developers, and QA to ensure technical specifications of new features are adequately documented
• Monitor KPIs related to support content usage and effectiveness, such as content views, feedback ratings, and resolution rates
• Analyse trends and patterns in support interactions to identify opportunities for pre-emptive content creation and proactive support measures

Preferred Qualifications

• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Adaptability and willingness to learn new technologies and processes

Benefits

• Work from anywhere, including a beach, the mountains, your house, or any other location between UTC-1 and UTC+3
• Co-working space membership or work-from-home office setup and the latest devices and equipment
• 38 paid days off (inclusive public holidays) – you are free to take those days whenever it suits you, including a well-deserved winter holiday break
• ���2,000 and 3 additional days for professional development each year