Dun & Bradstreet is hiring a
Client Success Associate

Summary

The Client Success Associate at Dun & Bradstreet manages ongoing client relationships, coordinates with internal teams, ensures delivery of contracted products/services, and identifies value-added solutions to generate growth and revenue. The role requires a Bachelor's degree and 2-5 years of experience.

Requirements

• Bachelor's Degree Required
• 2-5 Years of experience

Responsibilities

• Build trusted and strong relationships with designated client accounts
• Manage ongoing client contractual relationships
• Operational delivery of services
• Identify value-added solutions to generate growth and revenue
• Retain and satisfy the client
• Portfolio management for the respective line of business
• Single post-sales support point of contact for clients
• Coordinate with appropriate internal teams
• Ensure delivery of contracted products/services to clients

Preferred Qualifications

• Experience with accessing/using a variety applications and systems: SFDC, KPI, BI Portal, OA/QTC, Sales Spot, Usage Reporting Systems
• Strong demonstrated knowledge and acumen of enterprise product(s) set associated with business unit solutions
• Strong written and verbal communication skills
• Ability to document at a high level a Process Review and/or Process Map
• Understands Personas of CFO, CPO, CCO and CMO

Benefits

• Generous paid time off in your first year, increasing with tenure
• Up to 16 weeks 100% paid parental leave after one year of employment
• Paid sick time to care for yourself or family members
• Education assistance and extensive training resources
• Do Good Program: Paid volunteer days & donation matching
• Competitive 401k & Employee Stock Purchase Plan with company matching
• Health & wellness benefits, including discounted Wellhub membership rates
• Medical, dental & vision insurance for you, spouse/partner & dependents
• Learn more about our benefits: http://bit.ly/41Yyc3d