Kpis And Process Specialist

Summary

Join Nearsure's LATAM team as a skilled Dashboard and Process Specialist! You will own interactive dashboards visualizing key performance indicators (KPIs), project statuses, and customer satisfaction. Proactive monitoring, predictive analytics, and reporting to stakeholders are key responsibilities. You'll also define and optimize project delivery processes, ensuring quality and consistency. Strong data analysis, project management tool expertise, and collaborative skills are essential. Nearsure offers a 100% remote work environment with paid time off, national holidays, sick leave, a refundable annual credit, teambuilding activities, and a birthday day off. Enjoy a supportive work-life balance with a dedicated People Care team.

Requirements

• Demonstrated experience in at least two projects related to dashboard creation and management
• Familiarity with project management tools such as Jira, Azure DevOps, MS Project, etc
• Knowledge of collaborative platforms like SharePoint, Confluence, or similar for documentation storage and management
• Strong written and verbal communication skills to interact with stakeholders across various levels
• Ability to facilitate meetings, workshops, and internal events, fostering collaboration and continuous improvement

Responsibilities

• Be the product owner of dashboards. Visualize project statuses, performance KPIs, and customer satisfaction levels
• Proactively monitor KPIs in real time to identify improvement areas or deviations in project execution
• Present weekly/monthly reports on project status to internal and external stakeholders, highlighting achievements, obstacles, and potential risks
• Utilize historical data to predict trends and patterns, enhancing responsiveness to changes in client needs or project conditions
• Define and document processes for project delivery, ensuring they encompass all stages from planning to final delivery
• Establish a framework for evaluating the quality of deliverables at each phase using specific and clear metrics
• Collaborate with studios to define the key artifacts required for each project phase (e.g., planning documents, progress reports, risk analyses), ensuring they are consistently updated and accessible to the teams

Preferred Qualifications

• Expertise in creating and maintaining KPIs that reflect team performance, adherence to deadlines, delivery quality, customer satisfaction, and resource efficiency
• Experience in data collection, analysis, and interpretation
• Knowledge of process management and continuous improvement, with the ability to identify and implement best practices
• Experience in process management, data analysis, and production of reports and dashboards

Benefits

• USD 💲 Salary compensation
• 100% remote work 🏢 but if you feel like connecting with people you can visit coworking spaces all over LATAM allowing you to expand your professional network
• Paid time off according to your country’s law without affecting your monthly salary to ensure that you have plenty of time to rest and recharge
• Your country’s national holidays 🌴 allow you to celebrate important events and traditions with your loved ones
• Sick or medical leave 😷 when needed so that you can take a day off to take care of your health, and have wellbeing without worrying about work
• Refundable annual credit 💸 for you to spend on your favorite perks
• Teambuilding activities 🤜🤛 such as coffee breaks, tech talks, and after-work gatherings with your Nearsure colleagues, to feel close to our community
• A day off during your birthday week 🥳🎂 to enjoy with your family and friends, ensuring that you have a chance to make memories on your special day