KYC Analyst

Summary

Join Yellow Social Interactive, a leader in social gaming, as a KYC Analyst! You will play a crucial role in ensuring the integrity and compliance of our customer onboarding processes. Your main responsibility will be reviewing and verifying customer documentation, assessing account risks, and supporting operational efficiency and regulatory adherence. You will work collaboratively with the Operations team, liaising with other departments and handling escalations. This role requires strong analytical, communication, and problem-solving skills, along with proficiency in KYC software and tools. We offer a competitive salary, performance bonus, private health insurance, training opportunities, 27 vacation days, and a dynamic work environment.

Requirements

• Analytical skills: Ability to analyse large volumes of data to identify patterns, anomalies, and red flags
• Software proficiency: Proficiency with KYC software and tools, as well as familiarity with databases and spreadsheets (e.g., Excel, SQL)
• Attention to detail: Meticulous and thorough in reviewing documents and customer information
• Communication skills: Strong written and verbal communication skills to interact with customers, team members, and regulatory bodies
• Problem-solving: Capable of making decisions based on the available information and resolving complex issues
• English language skills

Responsibilities

• Work as part of the Operations team to review documentation sent in by customers in accordance with our internal processes
• Assess potential account risks and conduct additional account checks when necessary, ensuring to escalate to the relevant team through the appropriate channels
• Ensure departmental and individual targets around KYC performance and customer experience are met or exceeded
• Regularly liaise with other departments and professionally handle any escalations
• Undertake necessary administration work, including dealing with customer correspondence
• Ensure you are fully up to speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations
• Constantly embrace the team objectives and work on your personalised goals on a quarterly basis
• Assist in any other ad hoc Customer KYC / Due Diligence related tasks and processes as requested by management
• Work towards set daily, weekly and monthly targets, ensuring a high level of quality is maintained

Benefits

• Competitive salary
• Performance Bonus
• Private Health Insurance
• Training & Opportunities for professional development
• 27 vacation days, including public holidays
• Dynamic and collaborative work environment