Kyc Specialist

Summary

Join Bitso as a KYC Specialist and play a crucial role in ensuring the security and compliance of our growing customer base. You will conduct thorough Know Your Customer (KYC) reviews, manage client onboarding, and provide excellent customer support. This role requires fluency in English and Portuguese, experience in customer support or account executive roles, and a strong understanding of AML and KYC policies. You will thrive in a fast-paced environment, demonstrating meticulous attention to detail and strong analytical skills. Bitso offers a remote-first work environment, unlimited paid time off, employee stock options, and various other benefits. If you're passionate about crypto and eager to contribute to a dynamic team, we encourage you to apply.

Requirements

• Proven English and Portuguese fluency
• Currently living in Brazil
• Conduct Know Your Customer (KYC) reviews for our retail clients, managing the client’s journey from application submission to documentation review and approval
• Has experience in customer support or account executive roles
• Thrives in a fast-paced environment and consistently meets deadlines
• Demonstrates meticulous attention to detail and strong multitasking abilities
• Proficient in identifying Anti-Money Laundering (AML) risks and applying KYC policy concepts during client onboarding
• Possesses robust analytical and critical thinking skills for assessing clients' documents (from business to personal documents) and detecting potential red flags
• Has a basic understanding of legal procedures, contracts, and business structures relevant to KYC due diligence
• Adopt a customer-centric approach while conducting due diligence investigations, ensuring excellent service delivery

Responsibilities

• Conduct onboarding and ongoing customer due diligence processes
• Review and validate user documentation, focusing on individual users
• Ensure the validation of onboarding documentation is following compliance and fraud policies
• Effectively resolve customer issues raised through support tickets, collaborating with relevant support teams when necessary
• Assess various elements of the KYC Profile, including general information, documentation, and screenings
• Identify and promptly escalate risk components, such as AML and Fraud concerns
• Collaborate closely with Product owners, leveraging feedback to drive continuous improvements in the onboarding process

Benefits

• Me Time program, including unlimited paid time off
• Remote-first work environment
• Employee Stock Option program
• Zero trading fees through our Bitso Alpha app
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina
• Volunteering days
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more