Remote Bilingual Client Technical Support

Summary

Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. As a member of the Client Technical Support L1, you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues.

Requirements

• Bachelor’s degree, preferred if in a technical field
• 1+ years in client facing support role
• 1+ years of experience working with Windows, and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; real passion for solving technical problems
• Experience with financial products and services is a plus
• Excellent command of written and spoken English & French

Responsibilities

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
• Desktop applications (Windows, macOS, and Linux)
• Mobile applications (Android, and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with focus on wide scale technical issues

Benefits

• Health, dental, disability and life insurance with 100% premiums covered
• Company RSP contribution matching, Stock incentive plan