AppZen is hiring a
L2 Technical Consultant in India

Logo of AppZen
L2 Technical Consultant
🏢 AppZen
💵 $60k-$120k
📅 Posted on Jul 10, 2024


The job is for a 2nd level technical support role at AppZen, a leader in autonomous spend-to-pay software. The role involves providing technical support to customers and partners, interacting with various teams, reproducing customer issues, analyzing data, authoring knowledge base articles, and working off routine hours.


  • Hands-on experience with Java or Python
  • Good understanding of Relational Databases
  • Hands-on experience in writing SQL queries
  • Good understanding of JSON and web services-based API’s
  • Hands-on experience with log analysis tools such as Kibana
  • Ability to understand our business applications quickly
  • 4+ years in Level 2 support in a SaaS company


  • Providing 2nd level technical support to customers and partners
  • Interacting with Engineering, Operations, and cross-functional management regularly on high profile technical issues while providing feedback and leadership to our product support team
  • Reproducing customer issues, file bug reports and coordinate the delivery of fixes
  • Analyzing and collecting customer data: log files, Java stack traces, thread dumps
  • Authoring knowledge base articles and driving internal knowledge sharing
  • Working off routine hours on occasion
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