Remote Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, fully remote environment. You will provide exceptional customer support via email, build strong customer relationships, and meet team KPIs. This role requires excellent English and Spanish skills, analytical abilities, and a positive attitude. We offer a fixed schedule, competitive compensation in USD, good referral bonuses, paid training, and a supportive work environment focused on your growth and development. Unlock your potential and achieve challenging goals with our People First management approach.

Requirements

• Excellent English and Spanish
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

• Experience in e-commerce support
• Experience in automotive industry
• Experience with CRM systems

Benefits

• Fixed schedule: Monday to Friday, 2 AM–11 AM, Mexico time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development