L2 Technical Support Consultant

Summary

Join our team as a L2 Technical Support Consultant and thrive in a multicultural and multilingual, fully remote work environment. Master new skills and achieve challenging goals with our People First management approach. Answer support calls, document issues, attend daily meetings, assist in testing, monitor feedback, reproduce bugs, assist in preparing requirements, and communicate with developers and other departments to troubleshoot technical issues. Excellent English communication skills (at least C1), over 2 years of experience in .NET Core MVC Framework, technical troubleshooting abilities, a QA mindset, attention to detail, ability to reproduce issues, customer-oriented attitude, and excellent interpersonal skills are required. A degree in computer science or information technology is a plus. Benefits include a flexible schedule, paid intensive training and probation, good bonuses for referring friends, and a work-life balance.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• Over 2 years of experience in .NET Core MVC Framework
• Technical ability to troubleshoot bugs
• Must have a QA mindset and strong attention to detail
• Ability to reproduce reported issues
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Responsibilities

• Answer support calls and document any new issues or requests that arise over the phone into the feedback log
• Attend the daily morning meeting with the developers to be aware of all changes occurring in the app
• Assist in testing each item developed after it is released into the test environment, documenting any identified bugs or defects and reporting them back to the developer
• Monitor the feedback log within the applications for new feedback that comes in each day
• Attempt to reproduce reported bugs or minor issues, documenting the steps required to reproduce the problem in the feedback log
• Assist in preparing requirements for enhancements after discussions with management
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

Preferred Qualifications

Degree in computer science or information technology

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance