Lab Operations Senior Analyst

Summary

Join Dandy, a venture-backed company transforming the dental industry, as a Lab Operations Sr Analyst. This role combines data analysis with a quality-driven approach to optimize lab operations. You will be responsible for improving key performance metrics, streamlining workflows, and collaborating with internal and external teams. The ideal candidate possesses strong data analysis skills and experience in a related field. A background in the dental industry is a plus. Dandy offers a comprehensive benefits package for full-time employees.

Requirements

• Bachelor’s degree in quantitative field
• 2–3 years of relevant work experience in data analysis, operations, or a related field
• Strong data analysis skills, with demonstrated experience solving problems using data
• Ability to manage multiple priorities and work efficiently in a fast-paced environment
• Excellent communication and collaboration skills to partner with internal teams and external labs

Responsibilities

• Optimize Billing Processes: Construct and refine workflows that enhance the billing reconciliation process as well as support the airbase files creation
• 3PL OTS and Quality Tracking: Maintain weekly reporting on OTS metrics for labs, analyze performance trends, and collaborate with partners to address late orders and improve metrics
• Data-Driven Quality Improvements: Use existing data to identify patterns in refab cases and drive actionable solutions to reduce remakes and improve quality
• Monthly Reconciliation: Partner with labs on monthly reconciliation to ensure invoicing accuracy
• Streamline Workflows: Consolidate and improve tools and workflows to enhance efficiency across quality and billing operations
• Collaborate on Data Analysis: Transition manual processes into automated, scalable, and data-supported approaches
• Quality Process Improvements: Partner with labs to implement quality improvement initiatives based on order reviews and data insights, ensuring sustained performance improvements

Preferred Qualifications

• Knowledge or experience in the dental industry
• Experience with quality improvement processes or metrics tracking
• A passion for optimizing operational processes and driving measurable results

Benefits

• Healthcare
• Dental
• Parental planning
• Mental health benefits
• A 401(k) plan
• Paid time off