Senior Analyst, Sales Operations

Summary

Join Grafana Labs' GTM organization as a Sr. Analyst of Sales Operations! Reporting to the Director of AMER Sales Operations, you will collaborate with a cross-functional team to define growth strategies, analyze business performance, and drive data-driven decision-making. You will establish standard reports and tools, analyze key performance indicators, identify operational gaps, and educate sales teams. This role requires 3-5 years of experience in sales operations or a related field, strong SFDC expertise, and excellent communication skills. The ideal candidate thrives in fast-paced environments and possesses strong analytical and problem-solving abilities. Grafana offers competitive compensation, equity, and benefits.

Requirements

• 3-5 years of experience in sales operations, consulting, enterprise technology sales/strategy, or a similar role
• Strong experience with SFDC; Reporting, Dashboarding, as well as an understanding of flows, validation rules, etc
• Familiarity with sales productivity tools (Outreach, Clari, People.ai, Gong, BoostUp, etc.)
• Excellent communication skills with executive audiences - explain “what it is”, “why it matters” and “what should we do” in terms of your data and analysis
• Experience in a Sales or GTM organization, and familiarity with common sales methodologies (MEDDPICC or MEDDIC) and models (rep productivity, rep capacity, campaign influence, and quota modeling)
• High comfort with ambiguity. You identify the right priorities and put in the hard work without need for external motivation
• You think critically and creatively, continually reorienting to obstacles to define a better way to achieve our goals

Responsibilities

• Establish standard reports and tools to analyze business performance, help set operational targets, and drive planning processes with the Go-To-Market Operations team
• Help drive the analytical rhythm of our business including monthly and quarterly business reviews, forecasting, org deep dives
• Report on key performance indicators and generate insights through analytics, deliver actionable data to key stakeholders in a variety of reporting mediums (GSuite/Excel)
• Become an expert in how our GTM data is captured, how it ties to underlying business processes, and how it impacts key metrics and reports
• Identify operational gaps in our reporting capabilities and/or inefficiencies in the planning process. Work with Analytics and Business Systems teams to build scalable solutions
• Educate and train sales management/reps on systems and processes

Preferred Qualifications

• Experience with Grafana, Tableau or other analysis/BI tools
• Previous experience in open source
• Familiarity with SQL or query languages
• Preferred EST or CST location

Benefits

• Equity
• Bonus (if applicable)