Launch Specialist

Summary

Join Noah Medical's Clinical Sales Team as a Launch Specialist, responsible for the successful implementation and support of surgical robotic systems at healthcare facilities. You will execute pre- and post-launch activities, including in-service training, dry runs, and case support. This role requires providing direct product support, collaborating with cross-functional teams, and training healthcare professionals. The position demands adherence to SOPs, significant travel, and a seamless handoff to local representatives. A Bachelor's degree and 3+ years of sales experience (medical device preferred) are required. The position offers a competitive salary, comprehensive benefits, and professional development opportunities.

Requirements

• Bachelor's degree or equivalent
• Minimum of 3 years sales experience, medical device preferred
• Experience and comfort selling in a clinical setting
• Ability to develop expertise and demonstrate credibility quickly
• Excellent written and verbal communication skills
• Strong organization skills with the ability to manage multiple projects/accounts simultaneously
• Ability to effectively utilize a CRM to manage and track progress against strategic priorities
• Possession of a valid driver's license and the ability to successfully pass a check of a driver's record
• Willingness to travel up to 75%, or 3 weeks per month, to support client site activities and customer implementations

Responsibilities

• Execute in-service training, dry run sessions, case support, KPI collection and clinical reviews during new account and customer launches
• Introduce and support physicians and staff through the Galaxy Pathway to Proficiency
• Execute onsite activities and tasks in line with the launch SOP, task list and timeline
• Provide product expertise, technical support and troubleshooting during Galaxy procedures
• Provide consistent coaching and feedback in line with the Galaxy Pathway to Proficiency
• Collaborate with Clinical Sales Representatives to deliver an excellent customer onboarding experience
• Participate in daily procedure debriefs and weekly clinical reviews to support progress through the Pathway to Proficiency; share key insights as informed by collected KPIs
• Assist in the planning and execution of mock procedures, simulating real-world scenarios for training purposes
• Ensure all launch activities are executed in compliance with SOPs and update task lists accordingly
• Conduct a seamless post-launch handoff to the local CSR, ensuring all relevant information is shared for ongoing support
• Capture and share customer feedback with product and engineering teams
• Provide support to cross-functional teams during the launch process and assist with additional needs as required
• Participate in internal training programs and continuous learning opportunities to expand knowledge of medical devices, procedures, and sales techniques

Preferred Qualifications

• Experience supporting physicians through the learning curve with a technical product or procedure
• Experience with pulmonary, thoracic oncology, radiology and endoscopy procedures and call points
• Program and/or market development experience
• Early commercial/startup experience

Benefits

• Competitive Salary
• Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options
• Equity & Bonus Program
• Life Insurance (company paid & supplemental) and Disability insurance
• Mental health support through medical insurance programs
• Legal and Pet Insurance
• 12+ paid holidays, 15-20 days of PTO + use-what-you-need sick days
• Paid parental leave
• In-office snacks and beverages
• In-office lunch stipend
• Learning & Development Opportunities: On-demand online training and book reimbursement
• Team building and company organized social and celebration events
• Workplace Type: Remote