Senior Product Manager, Engagement + Growth

Summary

Join Sprinter Health as a Senior Product Manager, Engagement + Growth, and build, optimize, and scale the company's engagement engine to reach, activate, and retain patients. You will own the engagement vision, strategy, and roadmap across various channels, drive experimentation and data-informed decisions, and own the end-to-end patient engagement experience. This role requires 5+ years of product management experience with a focus on growth strategies and omnichannel engagement. You will work with engineering and data teams, interface with stakeholders, and directly influence key metrics. Sprinter Health offers a competitive salary and benefits package, including comprehensive health insurance, flexible PTO, 401k matching, parental leave, and more. This is a hybrid role with a 3-day-a-week in-office requirement in Menlo Park, California.

Requirements

• 5+ years of product management experience with 2+ years of hands-on experience conceptualizing and implementing growth strategies with KPI-level impact
• Comfort across digital and outbound engagement approaches spanning email, SMS, and calls. Ideally, experience optimizing tech-forward call center flows and deploying AI-first engagement tooling
• Experience driving engagement and acquisition in a B2B2C context, ideally with enterprise healthcare customers (e.g. large health plans, employers, or health systems) where you are tasked with engaging off of a defined eligibility list
• Track record of robust experimentation and data-driven product development at the 1-to-n scale

Responsibilities

• Own the Engagement + Growth vision, strategy, and roadmap across our various products and engagement channels (email, SMS, agent, automated calls, etc.)
• Drive experimentation culture and data-informed product decisions, test optimizations, and iterate on engagement approaches while building patient trust
• Own end-to-end patient engagement from acquisition through service completion. Drive high-quality product specifications and design deliverables that create intuitive, personalized experiences earning continued care relationships
• Work alongside our engineering and data teams to see around corners on backend infrastructure and front-end engagement tooling for our engagement specialists
• Interface with a broad range of stakeholders from patients and front-line Sprinters to cross-functional and leadership team members to executive sponsors at our partner clients. Support partner needs around engagement and reporting

Preferred Qualifications

• Startup experience, especially those that have gone through rapid growth
• SQL or Python fluency, or experience with Five9, StatSig, Zendesk, or Kibana
• A favorite Lord of the Rings character

Benefits

• Medical, dental, and vision plans 100% paid for you and your dependents
• Flexible PTO + 10 paid holidays per year
• 401(k) with a match
• 16-week parental leave policy for birthing parent, 8 weeks for all other parents
• HSA + FSA contributions
• Life insurance, plus short and long-term disability coverage
• Competitive salary + equity package, based on Bay Area location
• Virtual + in-person activities, to stay connected in a distributed culture
• Free daily lunch in-office
• Annual learning stipend
• Relocation Assistance