Launch Specialist

Logo of Owner.com

Owner.com

๐Ÿ’ต $35k
๐Ÿ“Remote - Colombia, Mexico

Job highlights

Summary

Join Owner.com as a Launch Specialist and be the first point of contact for new restaurant partners joining the platform. You will onboard partners, ensuring a high-quality mobile app launch. Strong communication and organizational skills are essential to manage a portfolio of partners at various onboarding stages. This fast-paced, KPI-focused role involves managing high-volume communication and collaborating with internal teams. You will advocate for restaurant owners, coach them on best practices, and contribute to process improvements and product feedback. This 100% remote position is based in Bogotรก, COL or Mexico City, Mexico.

Requirements

  • Ability to effectively manage multiple accounts, all at various stages of the onboarding journey
  • Growth mindset: you are a lifelong learner and committed to professional growth and development
  • Solutions-oriented and can identify issues and take appropriate action/ownership
  • You thrive while working in a fast-paced environment where change is common
  • Strong written and verbal communication skills

Responsibilities

  • Welcome newly-signed partners to the Owner platform
  • Ensure alignment on expectations for a high-quality mobile app launch
  • Balance a portfolio of partners in different onboarding stages
  • Manage a high volume of inbound/outbound emails, calls, and SMS messages from partners
  • Perfect your time management and client-facing skills
  • Partner closely with product and engineering teams
  • Shape the future of the product
  • Use Salesforce to log all activity
  • Collect necessary assets and information
  • Coordinate internally across multiple teams
  • Set proper expectations ahead of launch
  • Ensure a smooth handoff to the Restaurant Success Manager
  • Advocate for restaurant owners so that they maintain ownership of their mobile app presence
  • Coach and educate restaurant owners on the best practices for their online ordering setup, backed by statistics and rigorous SEO testing by our product team
  • Work on projects and initiatives that improve our internal processes
  • Impact the Owner platform design by providing relevant product feedback to our engineering team
  • Partner and collaborate successfully with cross-functional teams

Preferred Qualifications

Itโ€™s a plus if youโ€™ve worked in the restaurant industry at least 1 year

Benefits

  • The estimated base salary range for this role is $35,000 USD
  • Comprehensive health coverage
  • Unlimited PTO
  • Extra fun perks

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