Launch Specialist

Summary

Join Owner.com as a Launch Specialist and be the first point of contact for new restaurant partners joining the platform. You will onboard partners, ensuring a high-quality mobile app launch. Strong communication and organizational skills are essential to manage a portfolio of partners at various onboarding stages. This fast-paced, KPI-focused role involves managing high-volume communication and collaborating with internal teams. You will advocate for restaurant owners, coach them on best practices, and contribute to process improvements and product feedback. This 100% remote position is based in Bogotá, COL or Mexico City, Mexico.

Requirements

• Ability to effectively manage multiple accounts, all at various stages of the onboarding journey
• Growth mindset: you are a lifelong learner and committed to professional growth and development
• Solutions-oriented and can identify issues and take appropriate action/ownership
• You thrive while working in a fast-paced environment where change is common
• Strong written and verbal communication skills

Responsibilities

• Welcome newly-signed partners to the Owner platform
• Ensure alignment on expectations for a high-quality mobile app launch
• Balance a portfolio of partners in different onboarding stages
• Manage a high volume of inbound/outbound emails, calls, and SMS messages from partners
• Perfect your time management and client-facing skills
• Partner closely with product and engineering teams
• Shape the future of the product
• Use Salesforce to log all activity
• Collect necessary assets and information
• Coordinate internally across multiple teams
• Set proper expectations ahead of launch
• Ensure a smooth handoff to the Restaurant Success Manager
• Advocate for restaurant owners so that they maintain ownership of their mobile app presence
• Coach and educate restaurant owners on the best practices for their online ordering setup, backed by statistics and rigorous SEO testing by our product team
• Work on projects and initiatives that improve our internal processes
• Impact the Owner platform design by providing relevant product feedback to our engineering team
• Partner and collaborate successfully with cross-functional teams

Preferred Qualifications

It’s a plus if you’ve worked in the restaurant industry at least 1 year

Benefits

• The estimated base salary range for this role is $35,000 USD
• Comprehensive health coverage
• Unlimited PTO
• Extra fun perks