Lead, Community Manager

Summary

Join Housecall Pro as a Lead, Community Manager and play a pivotal role in shaping and expanding the company's presence in internal and external community spaces. You will lead a team in building meaningful relationships with service professionals, amplifying brand affinity, and identifying opportunities for lead generation and support. The role involves collaborating with various internal teams, cultivating relationships with community members and influencers, and developing valuable content. You will use analytics to track engagement and inform strategy, support marketing initiatives, and stay informed on industry trends. This position requires a Bachelor's degree or equivalent experience, 3+ years in community management, and demonstrated success engaging online communities. Housecall Pro offers a generous benefits program including health care, 401k, flexible time off, paid parental leave, and tech reimbursement.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field; or equivalent work experience
• 3+ years of experience in community management, social media, or digital engagement
• Demonstrated success engaging with online communities across multiple platforms (i.e. Facebook, Reddit, Discord)
• Familiarity with CRM, social listening, and community engagement tools (i.e. Sprout Social, HubSpot, Khoros)

Responsibilities

• Lead and evolve the strategy for engaging with external communities where Pros and prospective Pros gather (i.e. Facebook groups, Reddit, Discord)
• Monitor internal and external platforms to proactively identify opportunities for engagement, lead generation, brand reinforcement, or customer support
• Collaborate cross-functionally to triage and route community-sourced insights or issues to the appropriate Sales, Success, Support, or Product teams
• Cultivate trust-based relationships with community members, moderators, and influencers to organically grow reach and relevance
• Represent the brand with consistency, warmth, and credibility across all community interactions
• Develop and share content that adds value to discussions and drives awareness of our offerings
• Coach and mentor Community Managers and Associates to build engagement strategies and drive results
• Use analytics and reporting tools to track engagement impact, identify trends, and inform ongoing strategy
• Support marketing initiatives with community-driven lead generation, user insights, and content amplification
• Stay informed on trends and best practices in community-led growth and external engagement

Preferred Qualifications

• Experience in a SaaS or technology-driven company
• Strong communication and interpersonal skills with an ability to engage diverse audiences
• High emotional intelligence and the ability to read nuance in online conversations
• An agile and proactive mindset, comfortable navigating ambiguity and jumping into live conversations
• Light sales acumen and an instinct for identifying cross-sell or upsell signals
• Passion for representing the brand and elevating the voice of our Pros
• Collaborative spirit with a bias for action and a focus on delivering value

Benefits

• Health care insurance (medical, dental, vision, disability)
• Employee assistance program
• 401(K)
• Flexible time off
• Paid parental leave
• Tech reimbursement
• Other company benefits