Strategic Program Manager - Support

Summary

Join Samsara's Global Customer Support team as a Strategic Program Manager and lead large-scale transformational projects. You will prioritize, implement, and lead projects across the organization, aligning leaders on visions and optimizing change management. This role requires strong analytical business acumen and involves working closely with Support Leadership and cross-functional teams. You will improve the efficacy of self-service Support, enhance cross-functional workflows, and deploy new technology to drive efficiency. The position offers the opportunity to impact industries that run our world and to grow your career within a rapidly developing company. This role is open to candidates residing in Canada.

Requirements

• Bachelor’s degree from an accredited university
• 7+ years of project/program management, management consulting, and/or business operations & strategy experience
• Strong communication skills, including the ability to influence and lead complex projects with a wide variety of stakeholders, such as executives, Sales & R&D leaders, and frontline managers
• Demonstrated ability to clearly translate business concepts and requirements to technology teams to deliver effective solutions
• Strong analytical, data-driven, problem-resolution, and decision-making skills

Responsibilities

• Lead the end-to-end planning, execution, and delivery of complex, cross-functional project portfolio that is in line with Samsara’s vision, goals, and priorities
• Develop comprehensive program strategies, roadmaps, and detailed project plans , defining scope, objectives, deliverables, and timelines
• Drive stakeholder engagement and communication across all levels , effectively translating strategic vision into actionable plans and ensuring alignment and buy-in from key business partners
• Identify, assess, and mitigate program risks and issues , implementing proactive solutions and escalating critical concerns to senior leadership as appropriate
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• PMP certification and/or advanced education in Project or Program Management
• Experience with B2B hardware and SaaS products
• Experience driving AI-centric projects
• Experience in a global Customer Support, Product Support, Customer Success, or Customer Operations organization
• Proven track record of building trust delivering results that demonstratively improve the customer experience
• Adaptability, flexibility, and the conviction to “do the right thing” under stress, high tension, and tight deadlines

Benefits

• Health benefits
• Employee-led remote and flexible working