Lead Deal Desk Analyst

Summary

Join Datadog's G&A team as a Lead, Deal Desk, and provide quoting and deal structuring support to the global sales team. You will develop in-depth knowledge of Datadog's licensing and pricing models, solve customer satisfaction issues, and negotiate deals. This role requires cross-functional collaboration with various teams, including legal, contracts, and sales operations. The ideal candidate possesses extensive experience in deal structuring for SaaS transactions, people leadership, and strong communication skills. Datadog offers a competitive benefits package, including stock equity, professional development opportunities, and a supportive company culture.

Requirements

• At least 5 years of overall experience including related processes such as sales operations, finance, sales strategy, and sales enablement
• At least 4 years of experience with deal structuring/quoting complex SaaS transactions for a fast-growing multi-national company
• At least 1 year of people leadership experience
• Working knowledge of revenue recognition principles
• Must be comfortable representing the company to customers in negotiations and resolving customer satisfaction issues
• Strong attention to detail
• Ability to multi-task
• Strong communication skills
• Fluent in Portuguese, Spanish and English
• Ability to work in fast paced, high pressure environment
• Strong quantitative skills

Responsibilities

• Develop in-depth knowledge of Datadog’s licensing and pricing models to provide deal structuring and quoting support to our global sales teams
• Be a creative problem solver who finds a way to meet customers’ needs while adhering to Datadog’s selling policies
• Solve customer satisfaction issues following execution of the deal
• Actively negotiate deals directly with the customer as needed
• Work cross functionally across various stakeholder groups including legal, contracts, sales operations, order management, revenue, finance and product management
• Function as point of contact and subject matter expert for Sales on deal pricing matters
• Drive adherence to internal controls, protocols and business rules

Benefits

• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intra-departmental mentor and buddy program for in-house networking
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive benefits package
• Continuous career development and pathing opportunities