Lead DevOps Engineer

Summary

Join Softrams, a fast-growing digital services firm, as a Lead DevOps Engineer to support mission-critical health IT solutions in a collaborative and agile team environment. This is a 100% remote opportunity with occasional on-site meetings.

Requirements

• Ability to obtain a U.S. Federal Position of Trust clearance designation
• Must reside in and be able to perform work in the United States
• Must have lived in the United States for 3 of the last 5 years
• Bachelor's degree is required
• Lead level experience with at least 8+ years of overall experience in all the required skills
• Recent hands-on experience with AWS
• Solid understanding of Linux Systems (CentOS, RedHat, Amazon Linux), hosts, networks, security, applications, and proficiency in shell scripting
• Strong experience with containerization particularly with ECS and EKS
• Strong understanding of Zero Trust Architecture
• Solid understanding and proven experience with configuration management tools like Ansible and Jenkins, Terraform, Kubernetes
• Believes in automation for consistent, scalable and fool-proof delivery of infrastructure and applications
• Support production issues/high severity issues on weekends or off hours as required
• Experience managing and mentoring staff, managing expectations and prioritization of work
• Ability to balance many priorities and directions at once and keep the team focused and on schedule
• Experience working day to day tasks while also innovating to make sure the team not only supports the program but actively innovates to make it better
• Experience in working as DevOps leader focusing on CI/CD and CM tools and modern frameworks in the eco-system
• Solid hands-on experience with working on AWS
• Experience with serverless resources such as lambda, API-gateway, CloudFront
• Solid expertise troubleshooting and managing Linux systems. Hands-on experience in using Ansible or python
• 8 or more years of hands-on experience with orchestration tools such as terraform
• Someone with experience with tools such as Jenkins to enable CI/CD
• 6 or more years of experience working with agile tools like Jira, Git, and Confluence
• Candidates with proven certifications and socially accessible profiles that demonstrate the body of work and participation in modern collaboration hubs
• A great team player and genuinely believes in solving challenges as a team
• Willing to learn new technologies and methodologies quickly
• Explores alternatives and quickly prototyping to validate hypothetical architectures or solutions
• Good understanding of the core tenets of agile both in letter and spirit

Responsibilities

• Use our company’s cloud-based performance management software updates function to get weekly, bi-weekly, semi-monthly, or monthly updates from each direct report
• Manage Team availability on your program
• Enforce the Cloud Practice SOP (standard operating procedures)
• Be the example by modeling what you want from your Staff
• Work Jira tickets; at least 75% of your job is to be technically hands-on
• Help your staff grow; pick someone on the team to mentor and assign staff to mentor other staff
• Be available for all customer calls
• Follow up throughout the day and week with your staff to make sure everything is going well, and tasks are getting completed in a timely manner, address injections as they arise
• Make sure all work has a Jira ticket assigned to it
• Make sure all work you and your staff does is well documented, and PRs/Commits are attached to Jira tickets
• Uphold the Customer SLA, remember as people managers we are responsible for the work and performance of those who report to us
• Respond to emails and slack messages quickly, if you're in a meeting, have slack represent that and check your messages as soon as it's over
• Have a reoccurring productive and meaningful standup, record it, make sure everyone attends
• Report performance issues to the practice leadership as soon as they happen
• Make sure all staff are on any all hands calls
• Report all good news and wins back to the practice
• Report program issues, failures immediately to practice leadership
• Contribute and help other teams and encourage your staff to do the same
• Share your work with the practice
• Help grow and mature the practice

Preferred Qualifications

• Experience communicating with customers, specifically in the public sector
• Experience deploying to Kubernetes
• Creating manifests and troubleshooting pods
• Familiarity with Helm
• Understanding of RBAC for k8s clusters
• Desires to continuously learn and invest time expanding credentials relevant to role and customers
• Demonstrated ability come up with System designs, architecture, process flows and Concept of Operations for large complex systems
• Should have an AWS Professional certification or be ready to obtain a certification within 60 days from the date of joining
• Kubernetes (Service Mesh, GitOps, securing clusters, Creating Helm Charts)
• Knowledge of Healthcare, Medicare and Medicaid systems and data is a plus

Benefits

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance. For eligible plans and tiers, we provide 100% company-paid medical insurance. 100% employer sponsored STD, LTD and life insurance (min $100K). Voluntary life insurance option available
• Retirement 401(k) plan with employer matching. Immediate vesting
• Vacation and sick leave
• Maternity and parental leave
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards
• Company-sponsored role-based training and certifications
• Monthly DoordashDashPass subscription
• Group discounts via LifeMart ADP