Business Analyst

Summary

Join Feedzai's Customer Success Professional Services Team as a Business Analyst specializing in AML, CFT, CDD, KYC, and Sanctions Screening. You will bridge the gap between business needs and technical solutions, focusing on understanding client needs and maximizing Feedzai's solutions. Your responsibilities include collaborating with clients to assess solution fit, serving as a Subject Matter Expert for Feedzai's compliance product, conducting current-state analysis, documenting customer requirements, ensuring alignment with regulations, and proposing system enhancements. You will manage multiple projects, proactively identify solution gaps, and collaborate with internal teams for seamless customer journeys. This role requires a Bachelor's degree, 4+ years of business analysis experience in software development, and experience in financial services. Knowledge of AML/CFT regulations and proven customer-facing experience are essential.

Requirements

• Bachelor’s Degree in business, technology, or related fields
• Minimum of 4 years of business analysis experience in software development or implementation projects
• Experience in financial services, specifically banking, payments, or fintech
• Knowledge of AML/CFT regulations, Bank Secrecy Act, KYC/CDD best practices, and sanctions compliance requirements
• Familiarity with regulatory reporting requirements, such as Suspicious Activity Reports, Currency Transaction Reports, and transaction filing
• Ability to communicate complex regulatory requirements to various stakeholders, including compliance officers, legal teams, and senior management
• Proven customer-facing experience with the ability to build and maintain strong client relationships
• Demonstrated ability to write detailed specifications, including user stories and acceptance criteria
• Ability to thrive in a fast-paced, dynamic environment and quickly learn new concepts and technologies
• Proficiency in project management tools like JIRA or Confluence
• Familiarity with API mapping and design
• Experience with Visio or similar flowcharting software
• Availability to travel up to 5% of the time

Responsibilities

• Collaborate with clients to assess solution fit, identify product gaps/alternatives, and document detailed business requirements, particularly in the compliance domain
• Serve as the Subject Matter Expert (SME) for Feedzai’s compliance product offering such as AML, providing guidance to internal and external stakeholders
• Conduct current-state analysis of client systems and processes, designing optimized future-state process flows that align with compliance regulations, requirements, and best practices
• Document and validate customer requirements for each project, ensuring alignment with Feedzai’s product capabilities
• Ensure that the technical solutions proposed to address client business requirements align with local and international regulations, such as FATF, OFAC, EU AML directives, and other applicable guidelines
• Propose enhancements to existing systems to ensure compliance with evolving regulatory requirements and industry standards
• Manage multiple projects simultaneously, demonstrating agility and the ability to shift focus as priorities evolve
• Proactively identify and address potential solution gaps before they become client concerns, maintaining a focus on financial crime prevention
• Collaborate with Project Managers to define project scope, timelines, and phased delivery approaches when necessary
• Provide ad hoc project support to ensure successful, on-time delivery
• Facilitate clear and effective communication between clients and Feedzai teams, asking insightful questions to align expectations
• Support the Risk Analyst team by translating client requirements into actionable use cases for effective risk strategy
• Work cross-functionally with internal teams to ensure a seamless customer journey and successful project

Preferred Qualifications

• Ability to write queries and manipulate data from large databases in SQL
• ACAMS certification