Lead Generation Call Center Specialist I

Summary

Join FreedomCare, a leading home care agency, as a HomeCare Sales Specialist! This remote position, based in Connecticut, involves connecting with potential patients and caregivers, nurturing leads, and collecting necessary information for enrollment. You will manage inbound and outbound calls, meet targets, and build strong customer relationships. The ideal candidate possesses sales experience, strong communication skills, and a customer-focused approach. FreedomCare offers competitive compensation, medical benefits, retirement plans, wellness programs, and opportunities for professional growth.

Requirements

• 1+ year of proven sales experience
• Ability to travel to our West Hartford, CT office at least 2 to 3 times a quarter
• Ability to multitask, set priorities and manage time effectively
• Familiarity with CRM systems and practices
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality type
• Genuine care for customer’s interests
• Optimistic and upbeat
• Self-motivating, independent, and entrepreneurial spirit
• Focused and persistent
• Analytical and empathetic
• Data driven and goal oriented

Responsibilities

• Engage potential patients and caregivers who are looking for more information regarding Structured Family Caregiving (SFC) and FreedomCare in general
• Nurture interested individuals into signing up with FreedomCare
• Collect and validate current information needed to sign up
• Build sustainable relationships and engage customers by taking the extra mile
• Seize opportunities to improve the customer experience when they arise
• Manage large amounts of inbound and outbound calls in a timely manner
• Meet personal/team qualitative and quantitative targets

Preferred Qualifications

Experience in insurance/ healthcare background/ call center setting

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities to grow your career