Retention Sales Representative

Summary

Join Vyve Broadband as a Remote Sales and Retention Specialist (RSR)! As the primary customer contact, you will handle all call types, sell services, and meet sales/retention goals. You'll need strong sales and communication skills, experience in a customer-facing role, and proficiency with computer applications. This work-from-home position offers the opportunity to enhance customer loyalty and contribute to Vyve's revenue growth. You will be responsible for accurately documenting transactions and ensuring professional customer interactions. The ideal candidate will possess exceptional interpersonal and communication skills and a proven ability to learn quickly.

Requirements

• High School Diploma or equivalent, Associate’s Degree preferred
• Minimum 1-year experience in sales, a customer-facing environment, in-person or call center
• Ability to learn quickly and deal with complex technology changes
• Exceptional interpersonal skills and excellent communication (verbal and written) skills
• Excellent computer skills (Windows Operating Systems, Microsoft Office, ISPs, etc)
• Excellent organizational skills and the ability to self-manage your line of business

Responsibilities

• Use established processes to determine customer needs and ethically promote appropriate Vyve products to potential and existing customers
• Achieve sales and retention goals for percentage and volume
• Enhance customer loyalty by effectively promoting Vyve services that will enhance the quality of customers’ lives and generate sustainable revenues for the company
• Effectively utilize sales/retention techniques to gain and/or retain new and existing customers calling to subscribe or cancel Vyve services
• Accurately document all customer-related transaction information, ensuring that work orders and billing systems accurately reflect the transaction requirements
• Ensure all customer communication is professional, courteous, and helpful so that potential and existing customers understand their value to Vyve
• Engage in all sales and service-related tasks, including but not limited to process improvement, group and individual call observation, quality calibration, and mentoring activities
• Follow up on customer-related issues, including processes involving other departments
• Treat all company employees, customers and vendors with respect
• Perform other duties as required

Preferred Qualifications

• Previous sales experience in a goal-oriented environment
• Previous call center experience
• Previous experience selling with an established sales process

Benefits

This is a remote/work from home position!