20four7VA is hiring a
Lead Nurturer and Appointment Setter, Remote - Worldwide
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Summary
The job is for a Lead Nurturer and Appointment Setter in the Health and Wellness industry. The role involves appointment scheduling, client relationship management, record maintenance, follow-up process, and quality assurance. Previous experience in a call center is required, along with strong organizational skills, communication skills, self-motivation, problem-solving skills, technical proficiency, adaptability, and knowledge of RingCentral software.
Requirements
- Experience: Previous experience in a call center, with a focus on booking appointments for medical spas or a related industry
- Organizational Skills: Exceptional organizational skills and the ability to manage multiple prospects simultaneously
- Performance Metrics: Strong proficiency in tracking, analyzing, and reporting on performance metrics
- Communication Skills: Outstanding interpersonal and communication skills, enabling effective client interactions (free of foreign accents)
- Self-Motivation: High level of self-motivation, a proactive ‘go-getter’ attitude, and the ability to excel in a high-paced work environment
- Problem-Solving: Problem-solving skills and the capacity to think on your feet in a dynamic environment
- Technical Proficiency: Familiarity with CRM software and other relevant tools
- Adaptability: Be agile and quick to adapt to shifting procedures, client needs, and consistently deliver results
Responsibilities
- Appointment Scheduling: Reach out to potential leads via phone, email, or other channels to book appointments for medical spas and wellness centers
- Client Relationship Management: Efficiently manage and nurture relationships with client accounts, ensuring each client’s requirements are met
- Record Maintenance: Maintain meticulous records of appointment bookings and performance metrics, allowing for data-driven strategies and client reporting
- Follow-Up Process: Implement a rigorous follow-up process to boost appointment conversion rates, enhance client satisfaction, and secure repeat business
- Quality Assurance: Guarantee that all booked appointments align with quality and scheduling standards, reflecting positively on our company’s reputation
Benefits
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Various open roles are available
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
This job is filled or no longer available
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