20four7VA is hiring a
Lead Nurturer and Appointment Setter, Remote - Worldwide

Summary

The job is for a Lead Nurturer and Appointment Setter in the Health and Wellness industry. The role involves appointment scheduling, client relationship management, record maintenance, follow-up process, and quality assurance. Previous experience in a call center is required, along with strong organizational skills, communication skills, self-motivation, problem-solving skills, technical proficiency, adaptability, and knowledge of RingCentral software.

Requirements

• Experience: Previous experience in a call center, with a focus on booking appointments for medical spas or a related industry
• Organizational Skills: Exceptional organizational skills and the ability to manage multiple prospects simultaneously
• Performance Metrics: Strong proficiency in tracking, analyzing, and reporting on performance metrics
• Communication Skills: Outstanding interpersonal and communication skills, enabling effective client interactions (free of foreign accents)
• Self-Motivation: High level of self-motivation, a proactive ‘go-getter’ attitude, and the ability to excel in a high-paced work environment
• Problem-Solving: Problem-solving skills and the capacity to think on your feet in a dynamic environment
• Technical Proficiency: Familiarity with CRM software and other relevant tools
• Adaptability: Be agile and quick to adapt to shifting procedures, client needs, and consistently deliver results

Responsibilities

• Appointment Scheduling: Reach out to potential leads via phone, email, or other channels to book appointments for medical spas and wellness centers
• Client Relationship Management: Efficiently manage and nurture relationships with client accounts, ensuring each client’s requirements are met
• Record Maintenance: Maintain meticulous records of appointment bookings and performance metrics, allowing for data-driven strategies and client reporting
• Follow-Up Process: Implement a rigorous follow-up process to boost appointment conversion rates, enhance client satisfaction, and secure repeat business
• Quality Assurance: Guarantee that all booked appointments align with quality and scheduling standards, reflecting positively on our company’s reputation

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you