Lead Operations Manager

Summary

Join Genius Sports, a rapidly growing sports technology company, as a SAOT Operations Manager. In this role, you will lead and manage the Semi-Automated Offside Technology (SAOT) operations, working closely with internal and external stakeholders. Key responsibilities include overseeing partnerships, mastering the tracking and event system, troubleshooting system failures, and making time-critical decisions regarding live data. You will also collaborate with a diverse international team, maintain documentation, and offer operational support on game days. The position requires fluency in English and French/Flemish, significant experience managing stakeholder relationships, and excellent knowledge of football rules. The ideal candidate will possess experience in live broadcast production and a strong tolerance for repetitive tasks.

Requirements

• Fluent in English and French/Flemish
• Previous significant experience managing key stakeholder relationships (both external and internal)
• Excellent knowledge of football and the rules
• Ability to work in a highly pressurised environment
• Knowledge and experience with definitional sports terms and markings
• Prior experience with making time-critical judgment calls regarding live data processing and engineering support
• Prior experience collaborating live with remote colleagues
• Understanding of the current landscape and recent past of major professional sports leagues
• A strong tolerance for repetitive tasks
• Attention to detail, speed, and accuracy are essential
• Must be able to start immediately / with minimal notice
• Must be able and available to work evenings, weekends, and holidays
• Must be able and available to work according to the various sporting league schedules, which includes holidays during the regular season (including day after Christmas Day (Boxing Day) and New Year's Day)
• Must possess flexibility, including early morning and late evenings

Responsibilities

• Have a strong focus on engaging with stakeholders, managing feedback, and overseeing the success of the partnership
• Master and have complete command over the entire tracking and event system and processes
• Be the knowledge bank for game operations to identify and troubleshoot system failures
• Influence operational staffing decisions in synchronization with engineering development and client service-level agreements
• Evaluate data discrepancies
• Maintain and develop documentation
• Offer operational support on game days
• Collaborate with a large and diverse international staff of peers

Preferred Qualifications

• Previous experience in a live broadcast production and video replay environment across a range of sports (ideally football)
• Previous experience in broadcast graphics
• Previous experience in offsite officiating
• Ability to present opinions in a group setting
• Strong desire and aptitude to learn new skills as well as build on top of current strengths
• Accountable to self-prioritise current and upcoming workloads

Benefits

• Health insurance
• Skills training
• Competitive salary
• Annual leave allowance