Lead Product Designer

Summary

Join Fetch Rewards as a Lead Product Designer and lead efforts to measurably improve people’s lives. You will guide the team's culture through mentorship and thought leadership, infusing user-centered practices across the organization. The ideal candidate will have 8+ years of relevant experience in enterprise-grade software design, experience as a design coach, and a deep understanding of simplifying data-heavy UIs. You will be responsible for launching designs to production, collaborating with cross-functional stakeholders, and mentoring other designers. Fetch offers a competitive compensation package, including a base salary range of $182,560-$202,076, equity, and comprehensive benefits.

Requirements

• 8+ years of relevant experience, with a focus on enterprise-grade software — think SaaS platforms, ERP, logistics, or workflow automation
• Experience as a design coach — not just managing others, but elevating them. You set the bar, give feedback like a peer, and know how to bring cross-functional partners along with clarity and care
• Deep experience simplifying data-heavy, workflow-intensive UIs across varied user roles (e.g. operations, admins, analysts, execs)
• Led the strategic integration of AI or automation into products — whether that's in predictive insights, workflow optimization, or real-time assistance
• A high bar for visual craft. Our brand is carried through our enterprise products, which means UI skills are a vital part of what we do
• A track record of driving design ops improvements — whether it's establishing repeatable research practices, building smarter intake systems, or auditing and evolving design systems for scale
• A fluency in design systems, documentation, and governance — and know how to scale them across a growing org
• Comfort in fast-paced, ambiguous environments — prioritizing ruthlessly, advocating thoughtfully, and pushing smart defaults across the board
• Experience with Figma and conducting research

Responsibilities

• Launching design to production regularly
• Intimately familiar with the Fetch app and enterprise systems
• Integrated within your team
• Understanding your team’s focus, goals, and KPIs
• Developing strong working relationships with your pack, Product owner and Tech lead as well as outside of your team (key stakeholders and other cross-functional teams)
• Leading design critiques of your work with cross-functional stakeholders and peers
• Collaborating with other design leads on Design Ops initiatives
• Running small research studies
• Mentoring other designers
• Influencing & making decisions within your team
• Exploring the unknowns through research—what opportunities are untouched or undiscovered?
• Contribute to a long-term vision (6+ months) for your collective
• Influencing decisions outside of your team for the larger organization
• Thriving in ambiguity within your team and the larger organization
• Actively driving research activities
• Launching consistently into production with iterations on the work in motion

Preferred Qualifications

• Experience with AI/ML UX, prompt engineering, or integrating generative models into workflows
• Background in inventory, catalog, or taxonomy design

Benefits

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth
• 401k Match: Dollar-for-dollar match up to 4%
• Benefits for humans and pets : We offer comprehensive medical, dental and vision plans for everyone including your pets
• Continuing Education : Fetch provides ten thousand per year in education reimbursement
• Employee Resource Groups : Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule
• Calvin Care Cash : Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment : Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home