Lead Product Designer

Summary

Join Help Scout's design team as a Lead Product Designer focused on data and integrations. You will own design and user experience for core product areas, translating company strategy into focused initiatives. This role requires experience in customer data, data visualization, and reporting, along with strong leadership and collaboration skills. You'll work closely with product and engineering teams, participate in design critiques, and contribute to the design team's culture. Help Scout offers a competitive salary and benefits package, and is a fully remote company with a strong emphasis on work-life balance. The role is based in the United States with preferred Eastern Time working hours.

Requirements

• Experienced design leader with a track record of delivering products that people depend on every day and solve real problems
• Experience working in customer data, data visualization, and reporting problem spaces
• Able to balance short-term priorities through the lens of a big-picture vision
• Exceptional at outbound communication, across multiple altitudes
• Exceptional storyteller
• Passionate about helping other designers grow and develop, providing guidance and constructive feedback to help the team continuously improve
• Located in the United States and Eastern time working hours are preferred. Must be able to commit to core working hours between 9AM-1PM EST

Responsibilities

• Own design and user experience for core product areas of Help Scout
• Partner closely with product and engineering to translate company and product strategy into focused initiatives, ensuring that we solve the right problems
• Navigate complex, ambiguous problems and distill them down to clear, actionable steps through ruthless prioritization and clear team alignment
• Stay close to the customer to understand their goals and challenges, and leverage both qualitative and quantitative data to validate and inform your decisions
• Show your work early and often, participate in weekly design critiques, and work closely with engineers and other stakeholders to ensure a high-quality implementation
• Participate in hiring and improving the design culture within Help Scout

Preferred Qualifications

• Over-invest in well crafted interaction and visual design that makes the customer experience feel human, modern and delightful. Always pushing the boundaries of what’s possible, experimenting with new ideas, and staying up-to-date with design trends and tools
• Embrace ambiguity and lead design initiatives that extend beyond UI features, delivering holistic solutions with a high bar for taste and simplicity
• Decisions strike the right balance between gut- and data-informed, and avoid over-optimizing for customer feedback at the expense of creative problem-solving and beautiful design
• Pride yourself on your collaboration with others

Benefits

• Healthcare coverage
• Wellness resources
• Salary range for this role is $172,000-198,000
• Remote compensation philosophy is not based on the employee’s geographic location. You are paid the same no matter where you live