Lead Product Manager

Summary

Join Cleo's Growth team as a Lead Product Manager specializing in notifications. This crucial role focuses on improving user engagement and retention through personalized, intelligent notifications. You will lead the strategy and execution of Cleo's notification system, collaborating with data scientists to refine machine learning models and content designers to create engaging content. The position requires leading a cross-functional team to achieve project goals, increasing user retention and driving lifetime value through in-app messaging. This is a high-impact role utilizing cutting-edge technology within a dynamic team environment at a fast-growing tech startup.

Requirements

• Experience: 6+ years in Product Management with a solid track record in user engagement, preferably within a tech-driven environment
• Experience with notifications and in-app messaging channels are required
• Resilience and Grit: Demonstrates high resilience and the ability to unblock team challenges. Outspoken in identifying and addressing issues to push projects forward
• Strategic and Data-Driven: Uses a data-driven approach to decision making, with a proven ability to lead teams through ambiguous situations effectively
• Strong Execution and Technical Acumen: Exceptional at driving excellent execution within the team and understanding technical challenges without direct oversight of technical details
• Leadership: Proven experience leading cross-functional teams, fostering collaboration, and pushing for results

Responsibilities

• Lead Notification Strategy: Drive the strategy and execution of Cleo's notification system, ensuring it is deeply integrated into the user experience to enhance engagement and retention
• Optimise Through Machine Learning: Work closely with data scientists to refine and implement ML models that tailor notifications to user behaviours and preferences
• Content Strategy Collaboration: Partner with Content Designers to develop engaging notification content tailored to drive user interaction and improve chat engagement
• Team Leadership: Work with a talented cross-functional team comprising data scientists, ML ops, backend and front-end engineers, and analysts to deliver on project goals
• Execution Excellence: Maintain a high standard of execution to ensure timely delivery of initiatives, overcoming obstacles and ensuring team alignment
• Ship an ML-powered notification recommender that delivers personalised, timely, insightful messages
• Work cross functionally with DS and Engineering to ensure the recommender can scale and have an objective function that's aligned with user needs and business objectives
• Provide direction for Content Designers to build an engagement loop
• Develop and execute the strategy for in-app messaging (banners, prompts, and notification center)
• Improve conversion rates and reduce churn through contextual, targeted interventions

Preferred Qualifications

• Experience in ML or tooling is a plus
• A problem solver who thrives in fast-paced environments and is comfortable with high-stakes projects
• Someone who excels in storytelling, working at pace, and is highly collaborative
• Capable of differentiating their contributions from team achievements and demonstrating tangible impacts on previous projects

Benefits

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan
• Flexibility
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally
• Company-wide performance reviews every 6 months
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme