Lead Product Manager

Summary

Join HopSkipDrive's Product Management team as a Lead Product Manager for Specialty Transportation and play a pivotal role in expanding services to accommodate a wider range of specialized vehicles and care. You will be responsible for developing a product vision, strategy, and execution plan, ensuring efficiency, safety, and cost-effectiveness in managing student transportation needs. This role involves managing and mentoring a team of 1-3 Product Managers, collaborating with cross-functional teams (Product Design, Engineering, Data Science), conducting market research, and defining key performance indicators (KPIs). You will also work on improving the usability and stability of the specialty transportation experience across all platforms and coordinate with internal and external partners on go-to-market strategies and product launches. The ideal candidate has 10+ years of experience in product management, with a focus on customer-facing and B2B applications across mobile and web platforms, and experience mentoring other PMs. HopSkipDrive offers a competitive salary, equity, flexible vacation, and comprehensive benefits.

Requirements

• 10+ years experience in product management roles, focusing on both customer-facing and B2B applications across mobile and web platforms
• Hands-on experience leading/mentoring other PM's on a team
• Experience working with platforms that prioritize safe, real-time interactions between users, ideally within transportation, logistics, travel or related industries
• Experience mentoring and/or managing other product managers
• Proactive and results-oriented, with the ability to effectively navigate ambiguity, complexity, and interdependencies within projects. Skilled in defining and analyzing metrics to measure product success
• Excellent product sense and a keen eye for creating usable and elegant user experiences and interfaces
• Strong skills in market and user research and data-driven product analytics
• Strong technical acumen and ability to collaborate effectively with engineers, including writing clear and concise product requirements
• Excellent communication skills, capable of conveying complex information clearly and concisely to both technical and non-technical audiences
• Proven track record of delivering high-impact projects in a fast-paced environment

Responsibilities

• Align on business requirements and establish a product strategy and long-term roadmap alongside our SVP of Product and Director of Specialty Transportation
• Manage and mentor 1-3 Product Managers, fostering their professional development and growth
• Develop and communicate a clear product vision and strategy for our specialty transportation solutions
• Work collaboratively with Product Design, Engineering, and Data Science to deliver a new web, mobile, and backend features and enhancements
• Ensure that HopSkipDrive delivers a smooth, safe and compliant experience for riders, CareDrivers, and partners while adhering to all regulatory requirements
• Conduct market research and analysis to identify emerging industry trends, evolving customer needs, and competitive landscape
• Regularly collaborate with product and engineering leadership on annual and quarterly roadmapping
• Coordinate user research to surface insights into improving the usability and stability of our speciality transportation experience across all platforms
• Collaborate with other PMs to deliver projects with multiple dependencies across the platform
• Coordinate effectively with internal teams and external partners on GTM strategy and product launches
• Define key performance indicators (KPIs) for product projects, setting ambitious targets and driving user adoption, enhancing user experience, and optimizing product features to achieve those targets
• Continuously measure and track the specific impact of product initiatives, and leverage data-driven insights and user feedback to enhance product performance

Benefits

• Flexible vacation
• Medical, dental, vision and life insurance
• 401(k)
• FSA
• Equity